Information Technology Application Manager

اوقاف للادارة والخدمات العقارية; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

The IT Application Manager at اوقاف للادارة والخدمات العقارية will drive the strategic direction, lifecycle management, and operational excellence of all business-critical software applications supporting property management, leasing, and facilities operations.

You will lead a cross-functional team of ERP analysts, developers, and external consultants, oversee SDLC, data integration, and security, and partner with C-suite to translate business goals into technical capabilities.

Qualifications

• Bachelor’s degree in computer science, MIS, or related field.
• MBA/IT Management degree is a plus.
• Certifications such as PMP, ITIL, or Agile Scrum Master desirable.

Responsibilities

• Develop and maintain an enterprise application strategy aligned with business growth.
• Lead research, selection, and vetting of real estate software solutions (PMS, CRM, ERP, BI).
• Negotiate contracts, SLAs, and licensing with software vendors; manage governance.
• Define data architecture, API integrations, and middleware for seamless data flow.
• Oversee full SDLC for custom builds and drive uptime, security, and process automation.

Skills

Technical Proficiency

Critical Thinking

Problem Solving

Initiative

Leadership

Education

Bachelor's in Computer Science or MIS

MBA or IT Management MSc (plus)

Tools

ERP systems (Yardi, Oracle)

PMS/CRM/ERP/BI tools evaluation

Data integration architecture

Job description

The IT Application Manager will lead the strategic direction, lifecycle management, and operational excellence of all business-critical software applications. This role bridges the gap between corporate strategy and technical execution, focusing on the long-term planning, development, and deployment of applications that support property management, leasing, acquisitions, and facilities operations along with shared services ERP systems. The ideal candidate is a forward-thinking leader with a deep understanding of technology ecosystems (e.g., Yardi, Oracle, Microsoft or similar) and a proven record of driving digital transformation.

Key Responsibilities:

• Application Roadmap: Develop and maintain an enterprise application strategy aligned with business growth, M&A activities, and property portfolio expansion.
• Technology Evaluation: Lead the research, selection, and vetting of new software solutions (PMS, CRM, ERP, BI tools) specific to real estate workflows, including ROI and TCO analysis.
• Vendor Governance: Negotiate contracts, SLAs, and licensing agreements with software & support vendors; manage vendor performance and roadmap alignment.
• Data & Integration Architecture: Define the strategy for data modeling, API integrations, and middleware to ensure seamless data flow between leasing, finance, and property operations as well as ERP systems for employee services.
• Compliance & Security: Ensure all applications adhere to industry regulations (e.g., data privacy … etc.) and corporate cybersecurity policies.

Development & Implementation:

• Project Leadership: Oversee the full SDLC (Software Development Life Cycle) for custom builds, including requirements gathering, agile sprint planning, UAT, and go-live coordination.
• Process Automation: Direct a team of ERP analysts, developers, and external consultants in designing, customizing, and deploying modules.
• System Upgrades: Plan and execute major version upgrades and patch management cycles with minimal downtime to business operations.
• Collaborate with C-suite & department to translate business goals into system capabilities and technical specifications.
• Drive automation of manual processes (e.g., invoicing, collection, proberty management, and shared services “HR, Finance, procurement, admin …etc.”) using custom scripts, workflows, and RPA tools.

Leadership & Operations:

• Team Management: Manage a team of application analysts, developers, and administrators; conduct performance reviews and mentorship.
• Incident Escalation: Serve as the final point of escalation for critical application outages or data integrity issues, driving root cause analysis.
• Continuous Improvement: Establish KPIs (application uptime, user satisfaction, ticket resolution time) and lead quarterly reviews to improve system performance.
• Training & Change Management: Champion user adoption by coordinating training sessions and creating documentation for new system features.
• Manage vendor relationships, service-level agreements (SLAs), and procurement of hardware/cloud infrastructure.
• Develop and maintain comprehensive documentation—system architecture, data dictionaries, and user manuals—for both technical and non-technical stakeholders.
• Stakeholder Management: Exceptional ability to influence C-suite decisions and mediate conflicting priorities between departments & vendors.

Required Skills & Qualifications

• Technical Proficiency
• Critical Thinking
• Problem Solving
• Initiative
• Leadership

Experience

• Education: Bachelor’s degree in computer science, MIS, or related field; MBA or Master’s in IT Management is a plus.
• Experience: Minimum 7 years in an IT management role, with at least 3 years in supervision level.
• Certifications: PMP, ITIL, or Agile Scrum Master certification (highly desirable).