Individual Sales Manager (B2C)

Opus; Riyadh; On-site; SAR 167,000 - 290,000; Full time

Job summary

Opus is seeking an Individual Sales Manager (B2C) to drive direct and online sales while leading a small sales team. You will develop sales plans, monitor performance, and enhance the customer journey across all touchpoints.

You will collaborate with marketing on campaigns, manage pricing and inventory alignment, and prepare forecasts and reports to support strategic growth in a competitive market.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Relevant experience in individual sales, preferably with team supervision.
• Strong leadership, communication, customer service and negotiation skills.
• Ability to analyze sales data and use customer management systems.
• Ability to work toward clear goals and performance indicators.

Responsibilities

• Prepare and implement individual sales plans in line with the organization’s objectives.
• Manage direct and online sales channels in coordination with the relevant teams.
• Monitor sales performance and analyze customer behavior and product demand.
• Lead the sales team, set targets, track performance, and develop skills.
• Improve the customer experience throughout the purchasing journey, and address challenges in collaboration with customer service.
• Coordinate with Marketing regarding campaigns and promotional offers.
• Follow up on pricing, inventory, and product availability with the relevant departments.
• Prepare sales forecasts, periodic reports, and submit recommendations.
• Monitor the market and competitors, identify growth opportunities, and improve sales methods.

Skills

Leadership

Communication

Customer service

Negotiation

Data analysis

CRM software

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Job Description: Individual Sales Manager (B2C)

Job Purpose
Lead sales of products or services to individual consumers, achieving revenue targets by enhancing the customer experience and developing sales channels.

Duties and Responsibilities

• Prepare and implement individual sales plans in line with the organization’s objectives.

• Manage direct and online sales channels in coordination with the relevant teams.

• Monitor sales performance and analyze customer behavior and product demand.

• Lead the sales team, set targets, track performance, and develop skills.

• Improve the customer experience throughout the purchasing journey, and address challenges in collaboration with customer service.

• Coordinate with Marketing regarding campaigns and promotional offers.

• Follow up on pricing, inventory, and product availability with the relevant departments.

• Prepare sales forecasts, periodic reports, and submit recommendations.

• Monitor the market and competitors, identify growth opportunities, and improve sales methods.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Relevant experience in individual sales, preferably with experience supervising or managing teams.

• Skills in leadership, communication, customer service, and negotiation.

• Ability to analyze sales data and use customer management systems.

• Ability to work toward clear goals and performance indicators.

Key Performance Indicators

• Achieve sales and revenue targets.

• Increase in the number of customers and purchase frequency rate.

• Conversion rate and average order value.

• Customer satisfaction and service quality.

• Accuracy of sales forecasts and expense management.