Housekeeping Order Taker

Rotana Hotels; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality group in Jeddah is seeking a Housekeeping Order Taker to ensure seamless communication within the department. Responsibilities include handling keys, maintaining reports, and ensuring the cleanliness of the Housekeeping Office. Ideal candidates should have a passion for customer service, excellent communication skills, and preferably prior housekeeping experience. This role contributes significantly to delivering exceptional guest experiences.

Qualifications

• Previous experience in a housekeeping role preferred.
• Strong communication skills and customer service orientation.

Responsibilities

• Handle all communication in and out of the Housekeeping Office.
• Safekeeping and recording all keys and papers in the office.
• Maintain cleanliness and tidiness of the Housekeeping Office.

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping