Hospitality Supervisor

RGH-Global Ltd; Tabuk; On-site; SAR 120,000 - 180,000; Full time

Job summary

RGH-Global Ltd is seeking an experienced Hospitality Supervisor to manage daily operations in a prestigious residential community in Tabuk. This role requires excellent leadership and organizational skills to oversee various functions, ensuring exceptional guest experiences while maintaining high standards. The ideal candidate will have a strong background in hospitality, proven communication abilities, and a commitment to quality service delivery.

Qualifications

• Proven experience as hospitality Supervisor.
• Solid understanding of hospitality procedures and best practices.
• Knowledge of quality standards (e.g. ISO).

Responsibilities

• Oversee front desk operations, food and beverage services, and guest relations.
• Develop policies and procedures to enhance guest satisfaction.
• Coordinate with departments for seamless service delivery.

Skills

Customer Service

Leadership

Problem-solving

Communication

Organization

Education

BA in Hospitality and Event Planning

Hotel Management Certificate

BSc/BA in Hospitality Management

Tools

MS Office

ERP Software

Job description

We are seeking an experienced and dedicated Hospitality Supervisor to leadand manage the daily operations of our facilities in prestigiousResidentialCommunity. In this role, you will play a crucial part in organising andoverseeing all activities to ensure a seamless and exceptional customerexperience. As a leader and problem solver, you will guide and support ourteam, empowering them to reach their full potential.Your responsibilities will encompass coordinating various functions,implementing efficient processes, and maintaining high-quality standardsthroughout the organisation. Excellent communication and organisationalskills are vital for effectively liaising with staff, customers, and otherstakeholders.We are looking for a candidate with a proven track record in the hospitalityindustry, a passion for delivering outstanding service, and the ability toinspire and motivate others. Join our team and contribute to creatingmemorable experiences for our guests while driving the success of ourhospitality operations.Responsibilities

• Oversee front desk operations, housekeeping, food and beverageservices and other guest-related functions.
• Developing and implementing policies, procedures and standards toenhance guest satisfaction, streamline operations and maintaincompliance with industry regulations.
• Maintaining relationships with vendors, suppliers and partners toensure quality products and services.
• Handling guest feedback and resolving complaints or issues promptlyand satisfactorily. Supervise and manage all aspects of the hospitality department,including front desk operations, reservations, guest services andhousekeeping.
• Ensure a high level of customer service by leading and motivating thehospitality team, setting performance expectations and providingongoing training and development.
• Collaborate with other departments, such as food and beverage,events and facilities, to ensure seamless coordination and delivery ofservices to guests.
• Coordinate reservations and optimise occupancy rates, maximisingrevenue and maintaining accurate booking records.
• Monitor guest feedback and satisfaction metrics, implementingimprovement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality andmaintenance of guest rooms and common areas.
• Manage vendor relationships, negotiate contracts and ensure qualityand cost-effective service delivery.
• Stay updated on industry trends, best practices and emergingtechnologies in the hospitality field, continuously seekingopportunities to enhance guest experiences.
• Manage guest inquiries and concerns, coordinating reservations,optimising occupancy rates and maintaining high standards ofcleanliness and comfort throughout the hotel premises.
• Hire qualified personnel according to standards
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer complaints when necessary
• Coordinate the events with the Client.
• Assume responsibility of budgeting and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently Review and prepare reports for senior management
• Ensure a seamless and exceptional guest service and customerexperience.

Requirements and skills

• Proven experience as hospitality Supervisor.
• BA in Hospitality and Event Planning.
• Hotel Management Certificate.
• Hands-on experience in customer service or sales
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards (e.g. ISO)
• Proficient in MS Office and relevant software (e.g. ERP)
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonalskills
• Problem-solving aptitude
• BSc/BA in hospitality management