Healthcare Member Experience Specialist - Elite Program

Bupa Arabia; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading healthcare provider in Al Khobar is seeking a dedicated professional to manage member experiences and facilitate core healthcare services. The role includes ensuring timely service delivery and acting as the main contact for members' inquiries. Ideal candidates possess strong operational skills in handling claims and approvals, with excellent communication abilities. A flexible approach and a healthcare background are preferred, making this a unique opportunity to contribute to quality member care.

Qualifications

• Strong operational handling of reimbursement claims and pre-authorization.
• Experience in providing service to members.
• Ability to communicate effectively and clearly.

Responsibilities

• Manage members' experience with healthcare services.
• Proactively facilitate healthcare services to members.
• Serve as main contact for member inquiries about services.

Skills

Handling cases on Reimbursement claims

Knowledge in HCO/Tebtom services

Customer-focused service orientation

Excellent communication skills

Flexible to receive/make calls outside working hours

Healthcare background

Job description

A leading healthcare provider in Al Khobar is seeking a dedicated professional to manage member experiences and facilitate core healthcare services. The role includes ensuring timely service delivery and acting as the main contact for members' inquiries. Ideal candidates possess strong operational skills in handling claims and approvals, with excellent communication abilities. A flexible approach and a healthcare background are preferred, making this a unique opportunity to contribute to quality member care.