Head Waitress: Premium Front-of-House Leader

Cutting Edge Recruitment; Jeddah; On-site; SAR 134,000 - 223,000; Full time

Benefits offered by this job

Accommodation

Transportation

Duty meals

Career development

Job summary

One of Jeddah’s premier dining destinations seeks a Head Waitress to lead the front-of-house in a premium environment inspired by the French and Italian Riviera. This hands-on leadership role oversees daily restaurant floor operations, supervises waitstaff, and ensures smooth, professional service across every shift.

The ideal candidate has at least 3 years in upscale or fine dining, strong leadership, exceptional guest relations, and fluent English.

Qualifications

• Minimum 3 years’ experience in upscale restaurant, luxury hospitality, or premium dining service.
• Previous experience as a Head Waitress, Senior Waitress, or Team Leader in a high-volume or fine dining environment.
• Strong knowledge of restaurant service standards, food and beverage operations, and guest relations.
• Excellent leadership, communication, and organizational skills.
• Ability to supervise and motivate a service team in a fast-paced environment.
• Strong attention to detail and commitment to delivering exceptional guest experiences.
• Fluent English communication skills, both written and spoken.

Responsibilities

• Lead and supervise the front-of-house service team during daily operations, ensuring smooth and efficient service.
• Maintain exceptional standards of service, presentation, cleanliness, and professionalism throughout all guest touchpoints.
• Coordinate table assignments, service flow, and communication between the dining room and kitchen.
• Ensure compliance with all health, safety, hygiene, and company operating procedures.
• Assist with opening and closing procedures and ensure the restaurant is fully prepared for service.
• Deliver warm, personalised, and attentive service that reflects the restaurant’s premium positioning.
• Build strong guest relationships and anticipate guest needs to create memorable dining experiences.
• Handle guest enquiries, requests, and complaints professionally, ensuring prompt and effective resolution.
• Monitor service standards and continuously identify opportunities to enhance guest satisfaction and loyalty.
• Supervise, motivate, and support the waitstaff throughout each shift.
• Train and mentor new and existing team members on service standards, menu knowledge, and company procedures.
• Lead by example, promoting teamwork, professionalism, and a positive working environment.
• Assist management with performance feedback and ongoing coaching to develop team members.
• Ensure all tables, dining areas, and service stations are maintained to the highest standards.
• Monitor stock levels of service equipment, crockery, cutlery, glassware, and operating supplies, reporting shortages as required.
• Coordinate effectively with kitchen, bar, and management teams to ensure seamless service.
• Support inventory control and minimise breakage and waste within the front-of-house operation.
• Assist with the implementation of promotional activities, special events, and seasonal menus.
• Promote menu items and beverage recommendations to maximise guest satisfaction and revenue opportunities.
• Support management in achieving operational goals and maintaining the restaurant’s premium reputation.

Skills

Leadership

Team supervision

Service standards

Communication

English fluency

Organization

Guest relations

Job description

One of Jeddah’s premier dining destinations seeks a Head Waitress to lead the front-of-house in a premium environment inspired by the French and Italian Riviera. This hands-on leadership role oversees daily restaurant floor operations, supervises waitstaff, and ensures smooth, professional service across every shift.

The ideal candidate has at least 3 years in upscale or fine dining, strong leadership, exceptional guest relations, and fluent English.