Guest Services & Housekeeping Office Coordinator

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel in Makkah is seeking passionate Housekeeping professionals to deliver outstanding customer service. The roles involve managing housekeeping operations, handling guest queries, and maintaining high standards of cleanliness. Ideal candidates should possess a diploma in hospitality, excellent communication skills, and the ability to work in a fast-paced, multi-cultural environment. Familiarity with the Opera system is advantageous. Join our team to enhance guest experiences!

Qualifications

• Good command of written and verbal English communication skills.
• Experience in a similar role.
• Computer literacy.

Responsibilities

• Safekeep and record all keys and documents in the housekeeping office.
• Ensure sorting of all daily activity reports.
• Answer phone calls and manage communications.
• Handle Lost & Found issues.
• Maintain all housekeeping files and cleanliness.

Skills

Customer Focus

Teamwork

Communication

Adaptability

Education

Diploma or vocational training in hospitality

Tools

Opera system

Job description

A luxury hotel in Makkah is seeking passionate Housekeeping professionals to deliver outstanding customer service. The roles involve managing housekeeping operations, handling guest queries, and maintaining high standards of cleanliness. Ideal candidates should possess a diploma in hospitality, excellent communication skills, and the ability to work in a fast-paced, multi-cultural environment. Familiarity with the Opera system is advantageous. Join our team to enhance guest experiences!