Guest Service Cashier & Upsell Specialist

Catrion; Riyadh; On-site; SAR 33,000 - 67,000; Full time

Job summary

Catrion Catering Holding in Riyadh is seeking a Cashier to manage transactions at the sales counter and cafeteria, while upholding service standards and cybersecurity policies. The role emphasizes excellent customer service, inventory awareness, and accurate cash handling.

Qualification requires a Diploma, strong communication skills, and ability to work under pressure. Fluent English is expected with Arabic knowledge a plus; long hours may be required in a busy hospitality environment.

Qualifications

• Diploma required.
• Good communication skills, both written and verbal.
• Ability to work under pressure.
• Willingness to work long hours.
• Basic knowledge of food & beverage.

Responsibilities

• Ensure that the respective areas – meal services, sales counter, cafeteria are ready for service at designated locations as per the assigned duty.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always.
• Arrange and display foods & beverages items as needed.
• Assists in the service of food and beverage at the respective areas.
• Ensure good menu knowledge but not limited to allergens/ingredients.
• Responsible for the accurate cash register machine transaction without deviation.
• Ensure proper turnover of cash sales for each shift period.
• Recommending strategy to meet the target sales of the day and always eager to upsell to the customer.
• Monitor the non-moving products to avoid wastage and maintain stock taking and inventory.
• Coordinate with stores and production to achieve timely delivery of products and food items, respectively.
• Maintain customer relations by having a thorough knowledge of the establishment, facilities, and personnel.
• To report any equipment defects, maintenance requirements that will hamper the expected level of service.
• Report all accidents, incidents, and any injuries as well as any customer complaints immediately.
• Attending Client and Company training courses as deemed necessary, fully support, and participate in all Client and Company safety initiatives.
• Ensure work is always conducted hygienically and safe work practices are followed.
• Ensure the personal working hygiene standards meet both the company and statutory requirements.
• Attended daily site meetings, briefing, trainings, meetings as and when required.
• Perform other job-related duties as assigned.
• Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law.
• Adherence to Cybersecurity policies and procedures.
• Dealing with data and information according to their level of classification.
• Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.
• Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.
• Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.
• Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors to the company’s specific sensitive sites.
• Reporting Cybersecurity incidents.

Skills

Cash handling

Customer service

Communication

Multitasking

Food & beverage knowledge

Education

Diploma

Job description

Catrion Catering Holding in Riyadh is seeking a Cashier to manage transactions at the sales counter and cafeteria, while upholding service standards and cybersecurity policies. The role emphasizes excellent customer service, inventory awareness, and accurate cash handling.

Qualification requires a Diploma, strong communication skills, and ability to work under pressure. Fluent English is expected with Arabic knowledge a plus; long hours may be required in a busy hospitality environment.