Guest Experience Expert

Courtyard by Marriott; Riyadh; On-site; SAR 61,000 - 84,000; Full time

Job summary

Courtyard by Marriott in Riyadh is seeking a Guest Experience Expert to ensure smooth check-in and check-out while delivering a memorable stay. You will be empowered to guide guests through their visit and assist with a range of services to enhance their experience.

The role emphasizes guest satisfaction, professional appearance, and adherence to hotel policies, with opportunities to engage with guests and contribute to a positive team environment.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Assist guests with check-in and check-out and address guest requests.
• Complete reports and support daily operations of the front desk.
• Provide information about local area, services, and Courtyard amenities to guests.

Education

High school diploma or GED

Job description

Job Number 26118069

Job Category Rooms & Guest Services Operations

Location Al-Hada District, Abdullah bin Huzafah, Riyadh, Saudi Arabia, Saudi Arabia, 64819VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.