Global Training Applications & End-User Support Lead

DHL Global Forwarding; Dammam; On-site; SAR 201,000 - 301,000; Full time

Benefits offered by this job

Competitive salary

Global company

Career development opportunities

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia, invites you to join a team that leads global logistics training across core systems and customer facing applications. You will oversee training development, deliver sessions onsite and via WebEx, and drive standardization with regional priorities.

The role requires 4 years in training management, 1–3 years with DHL GGF, and a degree in information or general management.

Qualifications

• 4 years’ experience of Training management.
• 1-3 years’ experience within DHL Global Forwarding.
• 1-2 years’ experience as a country BPO team member.
• Good Knowledge of Local reality.
• Exposure and knowledge of the Global DGF entity.
• Bachelor’s degree or Higher in Information management or general management.

Responsibilities

• Lead Training and Support for all core operational systems and customer facing applications (Onsite and Via WebEx).
• Drive standardization & process optimization in close cooperation with IRR priorities.
• Review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary.

Skills

Training management

Country BPO team member

Local knowledge

DGF knowledge

Education

Bachelor’s degree in Information management or general management

Job description

DHL Global Forwarding in Dammam, Saudi Arabia, invites you to join a team that leads global logistics training across core systems and customer facing applications. You will oversee training development, deliver sessions onsite and via WebEx, and drive standardization with regional priorities.

The role requires 4 years in training management, 1–3 years with DHL GGF, and a degree in information or general management.