Global Technical Account Manager, Major Accounts, Remote

DDN; Saudi Arabia; Remote; SAR 260,000 - 360,000; Full time

Job summary

DDN is seeking a Technical Account Manager for Major Accounts to lead a dedicated technical account team and ensure customer success across globally dispersed deployments. You will coordinate with customer site SREs and DDN product, engineering and field teams to translate requirements into tested solutions.

The role requires strong leadership, program management experience, and the ability to drive automation and documentation while traveling as needed for customer and internal meetings.

Qualifications

• 8+ years’ technical experience in cross-functional environments.
• Strong leadership, planning, decision making and communication skills.
• Experience leading large programs and communicating with executives.
• Experience developing and deploying scripts and tools.
• Experience in remote, globally distributed teams.
• Automation and project management experience preferred.

Responsibilities

• Lead and coordinate a technical account team to ensure customer success for major accounts.
• Interface with customer, product management, engineering and field teams to deliver tested solutions.
• Define and document processes and best practices; ensure adherence.
• Be the operational focal point for a large, globally distributed customer environment.
• Develop RFEs from customer requirements and drive automation.

Skills

Leadership

Communication

Project management

Remote/global teams

Decision making

On-call / escalations

Automation / scripting

Stakeholder management

Cross-functional collaboration

Experience in large programs

Education

PMP or similar certification

Tools

Linux admin

MPI/Interconnects (Infiniband)

Parallel filesystem knowledge (Exascaler, Lustre, GPFS)

Job description

DDN is seeking a Technical Account Manager for Major Accounts to lead a dedicated technical account team and ensure customer success across globally dispersed deployments. You will coordinate with customer site SREs and DDN product, engineering and field teams to translate requirements into tested solutions.

The role requires strong leadership, program management experience, and the ability to drive automation and documentation while traveling as needed for customer and internal meetings.