Global Logistics Quality & Compliance Lead

JD.com; Riyad Al Khabra; On-site; SAR 120,000 - 180,000; Full time

Job summary

JD Logistics, part of JD.com, is a leading technology-driven supply chain and logistics solutions provider offering end-to-end services worldwide. This role focuses on establishing quality control, reducing loss and risk, and coaching regional ground teams to meet global standards.

Fluency in Mandarin and English is essential for cross-border collaboration; knowledge of Arabic is a plus. The position emphasizes data-driven decision making and scalable processes within a diverse operational

Qualifications

• 3+ years in ground operations, logistics quality control, or process optimization (e-commerce, express courier, or 3PL experience preferred).
• Fluency in Mandarin and English is required to effectively manage cross-border stakeholders; Arabic is a plus.
• Strong attention to detail and data quantification skills.

Responsibilities

• Quality & Compliance Systems: Establish operational quality control frameworks, develop KPIs, incentives, penalty guidelines, and SOP compliance audits.
• Risk Mitigation: Build and execute loss, damage, and customer complaint reduction schemes to hit regional target metrics.
• Ground Operations Coaching: Provide operational guidelines and coaching to local ground operations teams to improve technical and management capabilities.
• Key Account (KA) Performance: Establish workflows to maximize successful delivery rates and maintain high satisfaction for major local market Key Accounts.
• Cross-Cultural Alignment: Act as a key liaison to align regional operational frameworks with global standards.

Skills

Analytical thinking

Data quantification

Cross-cultural communication

Languages: Mandarin & English

Job description

JD Logistics, part of JD.com, is a leading technology-driven supply chain and logistics solutions provider offering end-to-end services worldwide. This role focuses on establishing quality control, reducing loss and risk, and coaching regional ground teams to meet global standards.

Fluency in Mandarin and English is essential for cross-border collaboration; knowledge of Arabic is a plus. The position emphasizes data-driven decision making and scalable processes within a diverse operational