Global Health CSM - Remote + 25 Days Leave + Bonus

Elsevier; Remote; SAR 100,000 - 130,000; Full time

Job summary

A leading healthcare information company in Riyadh is seeking a Customer Success Manager to drive customer engagement and retention. The role requires a medical degree or relevant experience in the field, with fluency in Arabic and English. The ideal candidate will focus on onboarding, product adoption, and will work to achieve customer success metrics. This position offers benefits such as medical insurance, competitive bonuses, and a remote working model.

Benefits

Medical Insurance

Air Ticket

Competitive Bonus

25 days Annual Leave

Qualifications

• Medical degree or relevant experience in the healthcare or medical industry is essential.
• Proven background in customer engagement and retention.
• Comfortable working in a global, matrixed organization.
• Self-motivated, highly organized, and proactive.
• Excellent influencing and presentation skills.

Responsibilities

• Coordinate closely with Account Managers and support functions to meet strategic goals.
• Engage with KOLs and end users to improve conversion rate.
• Determine and achieve customer success metrics through engagement activities.
• Focus on customer retention, renewal growth, and identifying upsell opportunities.

Skills

Customer engagement

Fluency in Arabic

Fluency in English

Project management

Problem solving

Influencing skills

Education

Medical degree or relevant experience

Job description

A leading healthcare information company in Riyadh is seeking a Customer Success Manager to drive customer engagement and retention. The role requires a medical degree or relevant experience in the field, with fluency in Arabic and English. The ideal candidate will focus on onboarding, product adoption, and will work to achieve customer success metrics. This position offers benefits such as medical insurance, competitive bonuses, and a remote working model.