Frontline Operations & CX Specialist

Sweater; Riyadh; On-site; SAR 54,000 - 90,000; Full time

Job summary

A global logistics company is seeking a detail-oriented Frontline Operations Specialist to join their operations team in Riyadh. In this role, you will manage daily front-line activities, handle customer requests, and ensure operational processes are efficient. The ideal candidate has 0-2 years of experience in operations or customer service, excellent communication skills, and proficiency in Microsoft Office. Join a dynamic environment where problem-solving and support are key to enhancing customer experience.

Qualifications

• 0-2 years of experience in operations, logistics, or customer service roles.
• Professional command of English (written and spoken).
• Ability to multitask and work effectively in a dynamic environment.

Responsibilities

• Execute and follow up on daily front-line operations according to company policies.
• Monitor incoming requests and ensure timely completion.
• Handle service disruptions and propose solutions.
• Review customer feedback and ensure proper resolution.
• Communicate with service providers to ensure smooth coordination.
• Respond to customer inquiries via chat, phone, and tickets.
• Maintain service quality standards.

Skills

Excellent communication skills

Customer service

Operational execution

Coordination

Multitasking

Tools

Microsoft Office

Virtual communication tools

Job description

A global logistics company is seeking a detail-oriented Frontline Operations Specialist to join their operations team in Riyadh. In this role, you will manage daily front-line activities, handle customer requests, and ensure operational processes are efficient. The ideal candidate has 0-2 years of experience in operations or customer service, excellent communication skills, and proficiency in Microsoft Office. Join a dynamic environment where problem-solving and support are key to enhancing customer experience.