Front Office Service Manager

Radisson Hotel Group; Al Khobar; On-site; SAR 120,000 - 170,000; Full time

Benefits offered by this job

Radisson Rewards benefits

Hotel discounts and exclusive perks

Global/local perks for employees

Job summary

Radisson Hotel Group is seeking a Front Office Service Manager in Saudi Arabia to lead guest relations in the lobby, coordinate with other departments, and ensure exceptional service aligned with Radisson Rewards standards. The role emphasizes VIP handling, guest reviews, and seamless operations across the front office team.

The ideal candidate will have hospitality experience, strong communication and leadership skills, and familiarity with hotel management systems like Fidelio/Opera PMS.

Qualifications

• Experience in a similar role in a hotel.
• Strong communication and relationship-building skills.
• Entrepreneurial spirit with energy and drive.
• Excellent time management and multi-tasking.
• Experience with Fidelio or Opera PMS; HotSOS is a plus.
• Flexible to work varied shifts, including weekends and holidays.
• Rights to work in Saudi Arabia (local requirements).

Responsibilities

• Meet and greet guests in the lobby and assist with inquiries.
• Make courtesy calls to ensure guest comfort and address requests.
• Gather guest reviews and manage feedback.
• Provide exceptional customer service and handle complaints.
• Maintain a welcoming, clean lobby and report issues.
• Collaborate with front desk, concierge, F&B and housekeeping.
• Coordinate bell staff and doorman.
• Check VIP arrivals and personally attend suites.
• Execute special requests for VIPs and ensure requests are fulfilled.
• Upgrade rooms for Radisson Rewards and booking.com guests when available.
• Aim for high guest review scores and convert OTA guests to RR members.
• Support smooth operations of the Front Office and uphold standards.
• Lead the team to maximize guest satisfaction.
• Ensure compliance with legislation and audit requirements.

Skills

Guest service

Communication

Relationship building

Time management

Fidelio/Opera PMS

Shift flexibility

Self-motivation

Tools

Fidelio/Opera PMS

HotSOS

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are Hiring Saudi Nationality for the Front Office Service Managerthe position plays a crucial role in providing exceptional guest experiences by creating a welcoming and hospitable environment in the lobby area. The primary responsibilities include meeting guests in the lobby, making courtesy calls, and gathering guest reviews to enhance guest satisfaction.

Meet and Greet: Welcome guests as they enter the lobby, providing a warm and friendly greeting. Assist guests with inquiries, directions, and any other assistance they may require and to give a memorable fond farewell to the guest during check-out.

Courtesy Calls: Make courtesy calls to guests to ensure their stay is comfortable and to address any issues or requests they may have. Provide assistance in making reservations for dining, transportation, or other services.

Guest Reviews: Gather feedback from guests regarding their stay and experience at the hotel. Record guest reviews and ratings to identify areas for improvement and ensure guest satisfaction.

Customer Service: Provide exceptional customer service by anticipating and fulfilling guest needs promptly and professionally. Handle guest complaints or issues with tact and diplomacy, seeking resolutions to ensure guest satisfaction.

Lobby Maintenance: Ensure the lobby area is clean, organized, and welcoming at all times. Monitor the lobby for any maintenance issues or safety concerns and report them to the appropriate department.

Collaboration: Work closely with other hotel departments, such as front desk, concierge, food & drinks and housekeeping, to ensure seamless guest experiences and efficient operations.

Acts as the hotel's Radisson Rewards member and ensure that all Radisson Rewards standards are implemented

Has the responsibility of the overall hotel's quality standards and performance of the hotel's quality results on Review Pro

Be knowledge of local environment – supermarket, pharmacies, shopping malls and daily excursions

Coordinate the activities of the bell boys, doorman / coffee man.

Check the VIP arrival lists to welcome and greet guests. Room all suite guests personally and explain hotel facilities.

Make sure all Special requests, VIPs, Honeymoon, special occasions for the day’s arrivals and inform HK & F&B and Check rooms prior to arrivals that all special request all done by our team.

Upgrade rooms category for Radisson Rewards and booking.com guests based on availability.

Anticipating the guest needs and demands, building good relationships with them

To achieve guest review on booking.com, google account target 15 reviews per day

Convert all OTA guests to RR members and encourage them to book directly with in future for best rate

Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

• Experience in a similar role in a hotel.
• Confidence and the ability to approach people to initiate conversations andbuild relationships
• Entrepreneurial spirit with drive, ambition and high level of energy
• Time management and multi-tasking skills.
• Experience in Fidelio or Opera PMS, hotSOS is highly preferred.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Unlimited work rights in Australia

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit - Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas,passionand drive matter! We empower youmake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks - No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.