Front Office Manager

Miraval Resorts & Spas; Saudi Arabia; On-site; SAR 150,000 - 190,000; Full time

Benefits offered by this job

Complimentary Hyatt nights

Colleague rates

Career growth opportunities

Job summary

Miraval The Red Sea is seeking an experienced Front Office Manager to lead the Front Office team and ensure top-tier guest service at a luxury wellness resort on Shura Island. Reporting to the Resort Manager, you will oversee Front Desk, Bell Services, Guest Transportation and Communications Centre, delivering Miraval and Hyatt standards.

You will recruit, train and develop staff, monitor guest satisfaction, and collaborate with other departments to continually elevate the guest experience in

Qualifications

• Bachelor's degree or diploma in hospitality or tourism management.
• Minimum 2 years as Front Office Manager in a luxury resort or hotel.
• Strong problem-solving, administrative and interpersonal skills.
• Ability to manage guest expectations and maintain high service standards.
• Saudi nationals only.

Responsibilities

• Oversee daily Front Office operations and guest satisfaction.
• Coordinate with Resort Manager to uphold brand standards.
• Ensure Front Desk, Bell Services, Guest Transportation and Communications Centre operate smoothly.
• Engage with guests to anticipate needs and deliver personalized solutions.
• Recruit, train and develop Front Office staff.
• Monitor guest satisfaction scores and drive improvements.
• Collaborate with other departments to enhance the guest experience.

Skills

Front Office Management

Guest relations

Leadership

Troubleshooting

Team development

Education

University degree or diploma in Hospitality or Tourism Management

Tools

Front Office Systems

BI tools

Job description

Summary

Miraval The Red Sea, a luxurious wellness resort located on Shura Island, is part of the Red Sea Project. This transformative destination offers a unique opportunity to blend mindful living with exceptional hospitality. Featuring 180 guest rooms, suites, and villas across three million square feet of pristine beaches, we aim to redefine luxury and wellness in hospitality.

Organization- Miraval The Red Sea

We are seeking an experienced Front Office Manager to join our team and ensure the efficient operation of the Front Office department. Reporting to the Resort Manager, you will be responsible for overseeing the Front Desk, Bell Services, Guest transportation and Communications Center. Your role will involve ensuring that the department runs smoothly in line with Hyatt International’s corporate strategies and consistently delivering the Miraval brand culture and standards while meeting the expectations of employees, guests, and owners.

Key Responsibilities

• Manage and oversee the daily operations of the Front Office department, ensuring the highest level of service and guest satisfaction.
• Assist the Resort Manager in delivering the brand promise by maintaining high standards in all front-of-house operations.
• Ensure that the Front Desk, Bell services, Guest Transportation, and Communications Centre run efficiently and seamlessly.
• Proactively engaging with guests and ensuring their needs are met and expectations exceeded.
• Handle guest complaints and special requests with a focus on providing personalized and innovative solutions.
• Recruit, supervise, train, and develop Front Office team members, ensuring a high standard of service and performance meeting Miraval and Hyatt goals.
• Monitor and maintain guest satisfaction scores and take proactive steps to improve performance.
• Ensure all Front Office administrative functions are performed according to hotel and corporate standards.
• Collaborate with other departments to enhance the guest experience and ensure smooth operations across all areas.

Qualifications

• A university degree or diploma in Hospitality or Tourism Management is ideally required.
• A minimum of 2 years of work experience as a Front Office Manager in a luxury hotel or resort setting.
• Strong problem-solving, administrative, and interpersonal skills with the ability to connect with guests, colleagues, and other stakeholders.
• Meticulously detailed, and has strong situational awareness.
• Strong ability to master Front Office systems and business intelligence tools.
• Excellent leadership abilities with a focus on team development.
• Proven ability to work under pressure and maintain high standards of service.
• A commitment to delivering a positive guest experience and consistently exceeding expectations.
• This position is open to Saudi nationals only.

Why Join Us?

• Long-term career growth opportunities.
• A motivated and connected team.
• 12 complimentary nights per year in Hyatt properties worldwide, along with colleague rates and discounts.
• A company that truly cares about your career and well-being.