Front Office Leader: Elevate Guest Experience & Revenue

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company in Jeddah is seeking a Front Office Manager to oversee the Front Office Team, ensuring guests receive exceptional service from check-in through check-out. This role requires strong leadership, sales capabilities, and prior supervisory experience in the hotel sector. The ideal candidate will manage guest satisfaction, staff training, and departmental objectives while maintaining high standards and compliance with safety regulations. This is a full-time position offering a dynamic work environment.

Qualifications

• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector.
• High level of commercial awareness and sales capabilities.
• Experience of managing people and developing people.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends.
• Ensure regular and VIP Guests are recognised.

Skills

Leadership skills

Team management

Sales capabilities

Customer service

IT proficiency

Education

Degree or diploma in Hotel Management

Tools

Property Management Systems

Job description

A leading global hospitality company in Jeddah is seeking a Front Office Manager to oversee the Front Office Team, ensuring guests receive exceptional service from check-in through check-out. This role requires strong leadership, sales capabilities, and prior supervisory experience in the hotel sector. The ideal candidate will manage guest satisfaction, staff training, and departmental objectives while maintaining high standards and compliance with safety regulations. This is a full-time position offering a dynamic work environment.