Front Desk Receptionist

Al Rugaib Holding Company; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality firm in Riyadh is seeking a candidate experienced with OPERA PMS and familiar with OTA’s booking platforms like Booking.com and Expedia. The role requires proficiency in English, excellent phone handling skills, and strong organizational abilities. Candidates should demonstrate cultural sensitivity and maintain high standards of personal hygiene. The position promises an opportunity to work in a dynamic environment adhering to company policies and ensuring guest satisfaction.

Qualifications

• Experience using hospitality management systems like OPERA PMS.
• Good command of English and hospitality terminologies.
• Familiarity with OTA booking platforms.

Responsibilities

• Handle phone inquiries and record necessary details.
• Ensure compliance with work schedule and company rules.
• Maintain personal hygiene and appearance.

Skills

Computer and OPERA PMS system experience

English language proficiency

Online travel agencies (OTA’s) familiarity

Phone call handling skills

Problem-solving abilities

Organizational and time management skills

Cash handling and financial transaction management

Cultural sensitivity

Tools

OPERA PMS

Shomous

Balady

Job description

Job Requirements

• Experience using computer and OPERA PMS system and Other Hospitality platforms such as Shomous, Balady, and knowledge about ministry of tourism and Municipality regulations and standards.
• Good English language level and familiarity with hospitality terminologies.
• OTA’s booking Platforms experience: Familiar with online travel agencies (OTA’s) platforms (Booking.com, Expedia), booking, inquiries and messages procedures.
• Phone Call Handling: Answer phone calls promptly. Record external caller details for follow-up. Call-in house guests, solve, follow up and record their comments.
• Work Schedule Compliance and adherence to scheduled Shifts working hours and company/labor rules.
• Maintain personal hygiene and a neat appearance.
• Demonstrated proficiency in problem-solving and public speaking, with the ability to analyze complex situations, develop effective solutions, and communicate them clearly and confidently to satisfy hotel guests.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively, meet shift deadlines consistently, and maintain attention to detail in fast- paced environments.
• Extensive experience in handling cash, processing credit card payments, and managing financial transactions with accuracy and integrity, ensuring compliance with company policies and maintaining secure and transparent records.
• Committed to respecting guest privacy and confidentiality, with proven ability to interact effectively with individuals from diverse nationalities and cultural backgrounds, even in high-pressure situations.