Front Desk Receptionist

StellaStays Inc; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Riyadh is seeking a motivated guest service representative. Ideal candidates will provide excellent customer service, assist with check-in/check-out procedures, and resolve guest issues. This role requires strong communication and organizational skills. Join our mission to revolutionize the hospitality industry globally.

Qualifications

• Proven customer service experience in a similar role.
• Excellent communication skills with diverse backgrounds.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet and assist guests throughout the booking process.
• Register guests and guide them through digital check-in/check-out.
• Resolve guest issues positively and timely.

Skills

Customer service excellence

Communication skills

Organizational skills

Problem-solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Further education in hospitality or customer service

Tools

Microsoft Office

Property management systems

Job description

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

About the role

Stella Stays is seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will be responsible for delivering a world-class hospitality experience to guests, executing front desk operations, and collaborating with both on-site and headquarters teams to efficiently resolve any issues that may arise. This role requires a commitment to providing outstanding customer service, problem-solving skills, and the ability to work efficiently in a fast-paced environment.

At Stella Stays, you will

• Greet and assist guests throughout the booking process with personalized service.
• Represent Stella Stays, leaving a memorable first impression on guests and partners alike.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Responsively address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on‑ground assistance while maintaining a positive company culture.
• Train and support new team members.
• Prepare the training manuals and SOPs for the team.
• Coordinate and facilitate community meetings to encourage engagement and collaboration.
• Acquire comprehensive knowledge of all buildings and units within your purview.
• Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.
• Foster relationships with building staff, vendors, and cross‑functional teams.
• Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.
• Effectively manage inventory, supplies, and equipment to support operations.

Requirements

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role, with a strong focus on delivering excellent customer service.
• Excellent communication skills, both written and verbal, and the ability to communicate effectively with guests from diverse backgrounds. Focusing mainly on English and Arabic.
• Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.
• Passion for the hospitality industry and a desire to grow and develop professionally.

If you're ready to dive into a high‑paced, high‑growth environment, we'd love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry globally.