Field Service Tech - Flexible Schedule & Growth

Nalco Water, An Ecolab Company; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

Nalco Water, An Ecolab Company is seeking a Field Service Representative in our Energy Services group. You will work with Sales Representatives to execute service plans, perform routine system assurance, and provide customers with problem-solving support in strategic district accounts.

You will build strong relationships with customers, assist with plant surveys, start-ups of new applications, and deliver technical solutions to optimize operations.

Qualifications

• Technical Degree or High School Diploma with industry experience.
• Willing to travel up to 25% overnight.
• Valid Driver’s License and acceptable Motor Vehicle Record.
• No immigration sponsorship offered for this role.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
• Actively support Nalco Champion innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
• Possible travel within assigned sales territory
• Responsible for coordination and technical troubleshooting jobs

Skills

Field support

Oil & gas experience

Water treatment

Communication skills

Sales support

Autonomy

Microsoft Office

Education

Technical Degree or High School Diploma with industry experience

Bachelor’s degree in Engineering or Life Sciences (preferred)

Tools

Microsoft Office Suite

Job description

Nalco Water, An Ecolab Company is seeking a Field Service Representative in our Energy Services group. You will work with Sales Representatives to execute service plans, perform routine system assurance, and provide customers with problem-solving support in strategic district accounts.

You will build strong relationships with customers, assist with plant surveys, start-ups of new applications, and deliver technical solutions to optimize operations.