Field Operations Specialist: Ground & Captain Performance

Ninja ?? نينجا; Ha'il; On-site; SAR 66,960 - 111,600; Full time

Job summary

Ninja seeks a Ground Operations Team Member to support field operations across branches in Ha'il, Saudi Arabia. You will travel to stores, check in on captains, and ensure all operational standards are met to keep daily activities running smoothly.

The role emphasizes hands-on coordination with drivers, monitoring captain performance, safety compliance, and timely reporting to ground supervisors to maintain service quality at all locations.

Qualifications

• High school diploma or equivalent required.
• Diploma or certification in logistics or related field preferred.
• Basic understanding of logistics and ground handling operations.
• Strong communication and problem-solving skills essential.
• Able to work in fast-paced environment and adapt to changing priorities.
• Experience coordinating with drivers and ensuring SOP compliance.
• Knowledge of safety and security protocols in logistics/aviation.

Responsibilities

• Visit stores and schedule daily visits to monitor performance.
• Train new captains per operational standards.
• Audit captain room and ensure safety and quality compliance.
• Monitor captain performance and issues; focus on on-time delivery and dress code.
• Conduct ground trips with captains and report issues and improvements.
• Report captain issues to ground supervisors.

Skills

Strong communication

Problem solving

Team coordination

Computer literacy

Education

High school diploma or equivalent

Diploma/certification in logistics

Tools

Logistics software

Job description

Ninja seeks a Ground Operations Team Member to support field operations across branches in Ha'il, Saudi Arabia. You will travel to stores, check in on captains, and ensure all operational standards are met to keep daily activities running smoothly.

The role emphasizes hands-on coordination with drivers, monitoring captain performance, safety compliance, and timely reporting to ground supervisors to maintain service quality at all locations.