Ground Operations Field Specialist

Ninja; Saudi Arabia; On-site; SAR 100,000 - 140,000; Full time

Job summary

Ninja is seeking a Ground Operations Team Member to join our field operations. You will travel to branches, check in on captains, and ensure operations meet Ninja’s standards for safety, quality, and efficiency.

Responsibilities include visiting stores daily, training new captains, auditing captain spaces, and tracking performance against daily delivery goals. Strong communication and organizational skills are essential.

Qualifications

• Demonstrates strong communication and problem‑solving skills.
• Educational background in general or logistics related fields.
• Experience with office software and basic logistics tools.

Responsibilities

• Visit stores daily to monitor performance of stores and collection points associated with captains.
• Ensure newly onboarded captains are trained per Ninja’s standards.
• Regularly inspect captain waiting area to ensure safety and quality compliance.
• Monitor captain performance focusing on on-time delivery, dress code, and form submission; escalate issues as needed.
• Record captain trips and track daily delivery goals, reporting issues and improvements to ground supervisors.
• Report all captain issues promptly.

Skills

Strong communication

Problem-solving

Education

High school diploma or equivalent

Diploma or certification in logistics or supply chain

Tools

Microsoft Office

Logistics software

Job description

Ninja is seeking a Ground Operations Team Member to join our field operations. You will travel to branches, check in on captains, and ensure operations meet Ninja’s standards for safety, quality, and efficiency.

Responsibilities include visiting stores daily, training new captains, auditing captain spaces, and tracking performance against daily delivery goals. Strong communication and organizational skills are essential.