Field Collector

AJEX; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

AJEX in Saudi Arabia is seeking a Field Collector to recover overdue receivables through proactive field visits, negotiations, and coordination with internal teams.

You will travel within the assigned territory, identify high-risk accounts, document all activities, and contribute to reducing DSO and bad debt. The role requires strong negotiation, communication, and reporting skills to maintain professional customer relationships while adhering to company policies.

Qualifications

• 2–5 years of field collections or accounts receivable.
• Experience in logistics or supply chain industries preferred.
• Proven ability to negotiate payment commitments with business customers.
• Familiarity with ERP or collection platforms.
• Valid driver's license and willingness to travel extensively.

Responsibilities

• Conduct regular field visits to customers with overdue accounts to recover payments.
• Negotiate payment arrangements and secure documented commitments from customers.
• Follow up on missed or broken Promise to Pay commitments through timely customer visits and communication.
• Investigate and verify customer concerns related to invoices, proof of delivery, pricing, shipment status, damages, claims, and other billing issues during site visits.
• Collaborate with Sales, Customer Service, Operations, Pricing, and Finance to resolve collection barriers and customer disputes.
• Identify high-risk accounts, escalate them to the Revenue Assurance Lead, and recommend appropriate recovery actions.
• Maintain accurate records of customer interactions, payment commitments, field visit outcomes, and collection activities in the relevant systems.
• Submit daily field activity reports, collection updates, and visit reports in line with reporting requirements.
• Support initiatives to reduce bad debt, improve Days Sales Outstanding (DSO), increase collection efficiency, and strengthen payment compliance.
• Maintain professional customer relationships while ensuring adherence to company credit and collection policies.
• Reduction in bad debt and overdue receivables.
• Improved DSO and achievement of weekly collection targets.
• Increased Promise to Pay fulfillment rate.
• Timely resolution of customer billing disputes and collection-related issues.
• Accurate and timely field visit documentation and reporting.
• Improved customer engagement and payment compliance.

Skills

Negotiation

Communication

Interpersonal skills

Problem solving

Time management

Independent work

Attention to detail

Reporting

Customer-focused

Tools

ERP systems

Collection software

Job description

The Field Collector is responsible for recovering overdue customer receivables through proactive field visits, payment negotiations, and effective coordination with internal departments. The role focuses on improving cash flow, reducing bad debt, and ensuring timely resolution of customer disputes while maintaining professional and positive customer relationships.

Key Responsibilities:

• Conduct regular field visits to customers with overdue accounts to recover outstanding payments.
• Negotiate payment arrangements and secure realistic, documented commitments from customers.
• Follow up on missed or broken Promise to Pay commitments through timely customer visits and communication.
• Investigate and verify customer concerns related to invoices, proof of delivery, pricing, shipment status, damages, claims, and other billing issues during site visits.
• Collaborate with Sales, Customer Service, Operations, Pricing, and Finance to resolve collection barriers and customer disputes.
• Identify high-risk accounts, escalate them to the Revenue Assurance Lead, and recommend appropriate recovery actions.
• Maintain accurate records of customer interactions, payment commitments, field visit outcomes, and collection activities in the relevant systems.
• Submit daily field activity reports, collection updates, and visit reports in line with reporting requirements.
• Support initiatives to reduce bad debt, improve Days Sales Outstanding (DSO), increase collection efficiency, and strengthen payment compliance.
• Maintain professional customer relationships while ensuring adherence to company credit and collection policies.
• Reduction in bad debt and overdue receivables.
• Improved DSO and achievement of weekly collection targets.
• Increased Promise to Pay fulfillment rate.
• Timely resolution of customer billing disputes and collection-related issues.
• Accurate and timely field visit documentation and reporting.
• Improved customer engagement and payment compliance.

Required Experience and Qualifications:

• 2-5 years of experience in field collections, credit control, or accounts receivable.
• Experience in logistics, transportation, courier, or supply chain industries is preferred.
• Proven experience negotiating payment commitments with business customers.
• Familiarity with ERP systems or collection management platforms.
• Valid driver's license and willingness to travel extensively within the assigned territory.

Required Skills and Competencies:

• Strong negotiation, influencing, and payment recovery skills.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and objection-handling abilities.
• Effective problem-solving and decision-making skills.
• Good time management and organizational skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to accurate reporting.
• Customer-focused approach with the ability to manage challenging conversations professionally.