Fashion Consultant

Chalhoub Group; Al-Qassim Province; Presencial; SAR 67.000 - 134.000; Tempo integral

Resumo da vaga

Chalhoub Group in Saudi Arabia is seeking a Fashion Consultant to achieve sales targets while delivering exceptional Guest Experience and supporting CRM CX initiatives in-store. You will collect data on customer behaviour and drive omni-channel client relationships to boost business performance.

You will promote the MUSE loyalty program and stay updated with app offerings, ensure VM guidelines and SOPs are followed, and assist with in-store marketing events and CX improvements.

Qualificações

• 2 years of experience in luxury fashion brand.
• Fluent English required.
• Strong customer service and sales skills.

Responsabilidades

• Achieve individual and collective sales targets while delivering guest experience.
• Drive client relationships via omni-channel approach.
• Provide pre-buying feedback on products.
• Promote loyalty program MUSE and app offerings.
• Ensure adherence to VM guidelines and SOPs.
• Support in-store CX initiatives and marketing events.

Conhecimentos

Luxury fashion brand experience

Sales excellence

Fluent English

Customer service

Descrição da vaga

At Chalhoub we express the exceptional As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM CX and other key customer and people initiatives in-store You will collect data on customer behaviour top sellers slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures SOPs Ensure click and collect are conducted within SLAs Service-level agreement Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program MUSE and stay up-to-date with app offerings etc Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what s working well what s not working well within the store

What you ll need to succeed

• 2 Years of experience in Luxury Fashion Brand
• Intermediate
• Fluent English Language