Facilities Executive

Jones Lang LaSalle Incorporated

Riyadh Region

On-site

SAR 60,000 - 90,000

Full time

4 days ago

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Job summary

Jones Lang LaSalle Incorporated in Riyadh is seeking a Front Of House professional to deliver outstanding customer service and serve as the primary interface between clients and internal operations. You will welcome visitors, manage registrations, handle meetings, and support a range of reception services with a focus on quality and professionalism.

The role requires strong communication, a client-first attitude, and the ability to work closely with facilities teams to ensure smooth building

Qualifications

Experience in Front Of House or customer service roles (2-3 years preferred).
Strong communication and presentation skills in English and local language.
Attention to detail, reliability and professional appearance.

Responsibilities

Welcome all visitors warmly and guide them through guest registration and host communication.
Track visitors and vendors using the scheduler system and provide timely updates to hosts.
Maintain reception standards, manage courier/mail, and support printing/binding tasks.
Process conference room bookings, ensure rooms are clean and stocked, and assist with room setups.
Coordinate catering, refreshments, and AV support for meetings and events.
Liaise with FM and building services to deliver high-quality client services.
Uphold security procedures and SOPs; escalate issues as required.
Contribute to a positive ambassador presence and demonstrate JLL values.
Be adaptable, proactive, and professional in a fast-changing environment.

Job description

Job Description – Front Of House – Work Dynamics- IFM

A highly self-motivated person with a passion for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for Client employees and to act as the primary interface between the internal operations of Client and its clients. Providing services to the highest standards as well as representing Client values in appearance, presentation, and manners.

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Client’s principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.

Core Responsibilities

Welcome all visitors warmly and genuinely to Client, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to Client and wishing them a fond farewell.

Customer Service

To ensure all visitors to the building, both internal and external, are correctly registered and issued a pass as per Client security standards and are given a prompt and efficient service and expectations are consistently exceeded.
Track all visitors, including vendors, visiting employees and guests. Providing quality data as required using Resource Scheduler.
To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.
To maintain an effective customer focus in all activities.

Meeting Room Support

To process and manage conference room bookings and requirements. Ensuring all booking data is captured in Resource Scheduler within the prescribed timescales.
To undertake daily checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies; raising Corrigo Work Orders as required.
To assist in the conference room set‑ups as required, including furniture changes and adjustments to moveable walls (where applicable).
To order and deliver to meeting rooms any catering as required.
To make and deliver refreshments to the meeting rooms as required.
To support the Audio-Visual equipment for the meeting rooms and provide first‑line resolution or escalat… as necessary.

Office Support

Answering the phone in a professional manner consistent with Client’s global standard.
To liaise with the Client employees about all the services offered at reception.
To ensure the reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
Manage incoming and outgoing courier and other packages or mail as required.
Managing and completing printing and binding requests.

Additional Core Requirements

To work closely with the FM, Technology and wider building services teams to provide the best possible service to all clients and employees.
Procure and distribute pantry amenity supplies and stationery.
To always wear the client approved uniform and name badge when on duty and in line with the required standards.

Additional Responsibilities

Where applicable, manage parking and vehicle logs and records.
Ensure you are up to date with any required changes to reception processes, or office projects that may affect reception service delivery.
Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
To ensure all security doors remain closed and escalates any security equipment not working as designed.
To take responsibility for contributing towards your own development, with the guidance of your line manager, and attend training courses as identified.
To act as a positive ambassador for the business.
To show commitment to company values in all aspects of your role.

Risk Management

Be comfortable escalating early any concerns or support from your management team.
Follow established escalation procedures and incident reporting procedures.

You also need to be:

Self-motivated; confident & energetic.
Flexible - able to adapt to rapidly changing situations.
Goal-oriented - able to focus on meeting all performance targets.
A strong communicator - good presentation skills and possess strong verbal & written communication skills (English & local language required, additional languages beneficial).

Critical Competencies for Success

Firm First mind-set, Able to cooperate and work well with others to meet targets, support the team effectively as and when needed, proven ability to commit to flawless execution while complying with firm’s procedures and standards. Excellent Client Focus & Relationship Management Skills, Able to interact with the general client staff & vendors with ease, Ability to manage conflict and conflicting priorities, demonstrates ability to work with vendors to deliver efficient services, demonstrates proactive & professional approach to customer service. Has a customer-oriented attitude.

Work Experience