Executive Housekeeper

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking an Executive Housekeeper in Jeddah. In this role, you will oversee all housekeeping operations to ensure a high level of guest satisfaction. You will manage a successful housekeeping team, set departmental objectives, and maintain budgetary controls, ensuring exceptional service delivery. The ideal candidate should possess strong leadership, communication skills, and housekeeping experience. Join us in creating remarkable hospitality experiences.

Qualifications

• Experience in managing a large housekeeping team in the hospitality sector.
• Ability to deliver high levels of customer service under pressure.
• Competence in budget management and cost-control.

Responsibilities

• Oversee housekeeping and laundry operations.
• Evaluate guest satisfaction and set departmental objectives.
• Manage staff performance and recruitment.

Skills

Housekeeping/laundry experience

Leadership skills

Communication skills

Budget management skills

Customer service commitment

IT proficiency

Organizational skills

Education

High school certificate or equivalent

Tools

Property management systems

Microsoft Office

Job description

Job Description - Executive Housekeeper (HOT0C9UQ)

Job Number

Executive Housekeeper (HOT0C9UQ)

Work Locations

DoubleTree by Hilton Jeddah Al Naeem Prince Sultan Rd Jeddah

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As an Executive Housekeeper, you are responsible for overseeing all housekeeping and laundry operations, evaluating guest satisfaction, and setting department targets and objectives. Specifically, you will perform the following tasks to the highest standards:

• Oversee housekeeping operations
• Oversee laundry operations
• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and profit and loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!