ER Specialist

Amazon; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a Sr. Employee Relations Specialist to support their Customer Service centers. This role requires effective communication and interpersonal skills to address sensitive HR issues. The ideal candidate should have over 5 years of experience in HR and labor relations, and be proficient in both English and Japanese. This exciting position offers a unique opportunity to make an impact in a rapidly growing environment.

Qualifications

• 5+ years of HR, labor relations, investigative, or legal experience.
• Experience in managing labor/employee relations cases.
• Proficiency in English and Japanese (writing, reading, listening, speaking).

Responsibilities

• Investigate highly sensitive HR and Employee Relations issues.
• Analyze casework trends and produce strategic recommendations.
• Consult and collaborate with business partners and legal teams.

Skills

Effective communication

Interpersonal skills

Analytical skills

Problem-solving

Education

Bachelor’s degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Amazonでは、地球上で最もお客様を大切にする企業となることを目指しています。この目標に向けて才能のある、聡明かつ実行力の高い人材を求めています。 オンラインであらゆるものを見つけて購入できるプラットフォームの構築に興味がある方は、ぜひ私たちと一緒に歴史を作りましょう。CN（中国）およびJP（日本）のカスタマーサービス（CS）センターを支えるシニアERスペシャリストとして、私たちのカスタマーサービス人事チームの一員となってくれる、行動力があり、効率的かつ自発的に仕事のできる人材を探しています。このポジションに求められる人物像は、効果的なコミュニケーションスキルと対人スキルを持ち、幅広い従業員・労使関係の問題やプロジェクトにうまく取り組むことができる人です。

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self‑starter join Customer Service Human Resources team as Sr. ER Specialist supporting our Customer Service (CS) Centers in China and Japan. The ideal candidate for this position has effective communication and interpersonal skills that enable them to work successfully on a broad spectrum of employee and labor relations issues and projects.

Key Job Responsibilities (Japanese)

• 機密性の高い人事およびER（労政）問題の調査：被害／苦情を訴えている人物、証人、対象従業員との面談の実施、社内の各種システムからのデータ分析、案件の判定、調査結果に基づく是正措置の提案、調査文書の作成など
• 案件の傾向を分析し、先回りしてシステム上の問題に対処するための戦略的な提案
• 従業員に関する複雑な調査についてビジネスパートナー、コーポレートERチーム、法務チームとの協議・協業
• グローバルERチームと協力し、CNとJPにおけるER関連プログラムの立ち上げのサポート

また、危機的な状況や、時間的な制約がある中で解決しなければならない緊急性の高い労政問題にも迅速に対応することが求められます。プロジェクトと緊急対応との時間配分 は、本ポジションで成功するための重要な要素です。

Key Job Responsibilities (English)

• Investigate highly sensitive HR and Employee Relations issues including: conducting complainant, witness and subject employee interviews; analyzing data from various internal systems, case adjudication, proposing remedial action based on investigation findings, production of documentation for completed investigation
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
• Consult and collaborate with business partners, Corporate ER teams, and Legal teams on complex employee investigations
• Help set up ER related programs in China and Japan, working alongside the Global ER team

The individual also will work reactively on critical employee relations issues that are crisis‑oriented and can only be successfully completed within tight timeframes. Balancing time between projects and crisis‑response is critical for success in the position.

The position reports to Japan Country HR Manager for Amazon Customer Service and is located in Tokyo, Japan.

Basic Qualifications

• 業務における英語と日本語の使用経験（ライティング、リーディング、リスニング、スピーキングスキルが必要）
• 5年以上の人事、労使関係、調査または法律関連業務の経験
• 労使・労政のケースマネジメントの経験
• グローバルなステークホルダーとの協業経験
• ワード、エクセル、パワーポイントなどのMS Officeツールの経験
• 学士号
• Professional experience in using English and Japanese (writing, reading, listening and speaking required)
• 5+ years of human resources, labor relations, investigative or legal experience
• Experience in case management of labor/employee relations work
• Experience in partnering with global stakeholders
• Experience in MS Office tools such as Word, Excel and PowerPoint
• Bachelor’s degree

Preferred Qualifications

• 業務における中国語の使用経験
• 人事、労政、または関連分野の学士号
• 労使・労政の専門的なトレーニングの受講、または修士号以上の学位
• 労政に携わった経験
• 製造／流通／コールセンターでの経験
• グローバルなトレーニング／人事／労政の経験
• 多様な背景を持つ人々と働き、インクルーシブな文化に貢献していくことに前向きであること
• Professional experience in using Mandarin
• Bachelor's degree in HR, ER or related field of study
• Advanced degree, or other specialized training in labor/employee relations.
• Previous Employee Relations experience
• Previous experience in manufacturing/distribution/call center environment
• Global training/HR/ER experience
• Excited about working with people form diverse background and contributing to an inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.