Enterprise Customer Success Executive - AI & Transformation

ServiceNow; Riyadh; Híbrido; SAR 550.000 - 750.000; Jornada completa

Descripción de la vacante

ServiceNow seeks a Customer Success Executive to lead post-sales transformation for our most valuable accounts. You will partner with C-level executives to drive business outcomes, ensure renewals, and maximize value across transformation initiatives.

You will collaborate with Account Executives to align pre- and post-sales activities, mitigate risks, and drive measurable adoption and customer satisfaction across enterprise deployments.

Formación

• Experience integrating AI into work processes, decision-making, or problem-solving.
• Delivery leadership in large-scale implementations, preferably in the public sector or enterprise software.
• Bachelor’s degree required; Master’s degree preferred.

Responsabilidades

• Own and lead the customer’s post-sales transformation, aligning ServiceNow offerings to customer goals.
• Collaborate with Account Executives to execute integrated pre- and post-sales strategies.
• Identify risks and develop strategies to ensure value realization.
• Define measurable success metrics with the customer and drive continuity of transformation.
• Build strong relationships with C-level executives to secure long-term value and renewals.

Conocimientos

AI integration

Delivery leadership

Cross-functional collaboration

Executive stakeholder management

Risk management

Strategic thinking

Educación

BA/BS or equivalent

Master’s degree (preferred)

Descripción del empleo

ServiceNow seeks a Customer Success Executive to lead post-sales transformation for our most valuable accounts. You will partner with C-level executives to drive business outcomes, ensure renewals, and maximize value across transformation initiatives.

You will collaborate with Account Executives to align pre- and post-sales activities, mitigate risks, and drive measurable adoption and customer satisfaction across enterprise deployments.