Engineer Job

Elm; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Elm is seeking an Analyst to support production applications and managed solutions, ensuring availability and performance. The role encompasses monitoring, troubleshooting, deployments, and preventive maintenance to keep services reliable.

You will collaborate with development, infrastructure, and DevOps teams, document incidents, and participate in continuous improvement.

Ideal candidates have a bachelor’s degree in a related field and 0–2 years of experience in application support or operations.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related field.
• 0–2 years of experience in application support, application operations, production support, software engineering, or related technical roles, including relevant internship or cooperative training experience.

Responsibilities

• Provide day-to-day technical support for production applications and managed solutions.
• Investigate and resolve application incidents and operational issues within assigned responsibilities.
• Support users and technical teams in addressing application-related inquiries and issues.
• Monitor application health, performance, and availability using approved monitoring tools.
• Identify abnormal behavior, service interruptions, and performance issues and elevate when required.
• Support continuous monitoring activities to maintain production service availability.
• Troubleshoot application incidents and support root cause identification.
• Collect and analyze logs and relevant technical information to support issue resolution.
• Track assigned incidents and ensure proper documentation of resolutions and corrective actions.
• Support application releases, deployments, updates, and changes across service environments.
• Perform assigned deployment activities in accordance with approved procedures and release plans.
• Conduct post-deployment checks to verify application stability and functionality.
• Monitor application performance and identify potential areas for improvement.
• Support technical activities aimed at improving application reliability and operational efficiency.
• Assist in implementing approved performance enhancements and technical fixes.
• Perform regular application health checks and assigned preventive maintenance activities.
• Support technical refreshes, patches, and updates to maintain application stability.
• Identify recurring technical issues and contribute to preventive improvement actions.
• Maintain accurate technical documentation for supported applications, configurations, deployments, and operational procedures.
• Document incidents, resolutions, known issues, and relevant technical knowledge.
• Support the maintenance of operational guides and application support documentation.
• Coordinate with development, infrastructure, database, DevOps, and other technical teams to resolve application issues.
• Support production readiness and operational handover activities for new or enhanced solutions.
• Identify opportunities to automate or improve recurring application support and operational activities.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
• Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related field

Job description

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Date: 16 Aug 2026

Location: Riyadh, SA

Facility: Technology & Engineering

Description:

OVERVIEW

Job Title: Analyst

Job Code: 680814

Grade: I1

Group: Government Products

Division: Technology

Department: Production Services & Platforms Support

Unit: Managed Solutions

ROLE PURPOSE

The role exists to support the operation, availability, and performance of production applications and managed solutions by monitoring application health, troubleshooting technical issues, supporting deployments and changes, and performing preventive maintenance activities to ensure reliable and efficient production services.

KEY ACCOUNTABILITIES & ACTIVITIES

Application Support & Operations

• Provide day-to-day technical support for production applications and managed solutions.
• Investigate and resolve application incidents and operational issues within assigned responsibilities.
• Support users and technical teams in addressing application-related inquiries and issues.

Application Monitoring & Availability

• Monitor application health, performance, and availability using approved monitoring tools.
• Identify abnormal behavior, service interruptions, and performance issues and elevate when required.
• Support continuous monitoring activities to maintain production service availability.

Incident & Problem Resolution

• Troubleshoot application incidents and support root cause identification.
• Collect and analyze logs and relevant technical information to support issue resolution.
• Track assigned incidents and ensure proper documentation of resolutions and corrective actions.

Release & Deployment Support

• Support application releases, deployments, updates, and changes across service environments.
• Perform assigned deployment activities in accordance with approved procedures and release plans.
• Conduct post-deployment checks to verify application stability and functionality.

Application Performance & Optimization

• Monitor application performance and identify potential areas for improvement.
• Support technical activities aimed at improving application reliability and operational efficiency.
• Assist in implementing approved performance enhancements and technical fixes.

Preventive Maintenance & Health Checks

• Perform regular application health checks and assigned preventive maintenance activities.
• Support technical refreshes, patches, and updates to maintain application stability.
• Identify recurring technical issues and contribute to preventive improvement actions.

Production Support Documentation

• Maintain accurate technical documentation for supported applications, configurations, deployments, and operational procedures.
• Document incidents, resolutions, known issues, and relevant technical knowledge.
• Support the maintenance of operational guides and application support documentation.

Technical Coordination & Continuous Improvement

• Coordinate with development, infrastructure, database, DevOps, and other technical teams to resolve application issues.
• Support production readiness and operational handover activities for new or enhanced solutions.
• Identify opportunities to automate or improve recurring application support and operational activities.

Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.

Information Security

• Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.

JOB SPECIFICATIONS

Academic and professional qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related field.

Years and Nature of Experience

• 0–2 years of experience in application support, application operations, production support, software engineering, or related technical roles, including relevant internship or cooperative training experience.

Job Segment: Information Security, Technical Support, Information Systems, Computer Science, Database, Technology