Engineer Help - Desk

Vividtech Solutions; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Vividtech Solutions is seeking a Help Desk professional in Riyadh to provide level 1 and 2 technical support for computer systems, software, and hardware. You will respond to inquiries in person or by phone and assist users with common issues.

The role involves documenting issues and assisting in user training to improve overall technical literacy within the team.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals and train computer users.

Skills

Help desk

Customer support

Tech savvy

Office automation

Tools

Windows OS

MS Office

Job description

Join our Help Desk team to provide exceptional level 1 and 2 technical support.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals and train computer users.

Key Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Reach out to our team to imagine, make and scale new products, services, experiences, business models, ventures and ways of working.