E-Commerce Fulfillment Account Manager

maersk; Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

Maersk is seeking an Account Manager for e-commerce fulfillment based in Jeddah. You will manage a portfolio of fulfillment customers, build strong relationships, and align with internal teams to meet business requirements.

Responsibilities include monitoring KPIs/SLAs, leading business reviews, coordinating cross-functional teams, and driving continuous improvement. 3+ years in fulfillment/logistics is preferred, with a focus on customer success and growth.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Administration or related field.
• Minimum 3 years of experience in Fulfillment, Warehousing, Logistics or Account Management.
• Strong knowledge of WMS and last mile operations.
• Experience building relationships with fulfillment customers.

Responsibilities

• Manage a portfolio of e-commerce fulfillment customers.
• Build strong customer relationships and understand business requirements.
• Monitor KPIs and SLAs and ensure service levels are achieved.
• Lead WBRs, MBRs and QBRs.
• Coordinate with Operations, Transportation, Inventory, IT and Customer Service teams.
• Analyze operational data and provide recommendations.
• Support onboarding and implementation of new customers.
• Drive continuous improvement initiatives.
• Support account growth opportunities.

Skills

Account Management

Customer Relationships

Data-driven

Education

Bachelor's degree in Supply Chain, Logistics, Business Administration or related field

Tools

Order Fulfillment

Inventory Management

WMS

Last Mile Operations

E-commerce Platforms

Job description

Maersk is seeking an Account Manager for e-commerce fulfillment based in Jeddah. You will manage a portfolio of fulfillment customers, build strong relationships, and align with internal teams to meet business requirements.

Responsibilities include monitoring KPIs/SLAs, leading business reviews, coordinating cross-functional teams, and driving continuous improvement. 3+ years in fulfillment/logistics is preferred, with a focus on customer success and growth.