E-Commerce Operations Coordinator

WEbook, Inc.; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading e-commerce company in Riyadh seeks an E-Commerce Operations Coordinator to manage daily order processing, vendor coordination, and logistics. You will ensure timely deliveries, maintain accurate product data, support customer service with inquiries, and generate operational reports. The ideal candidate holds a Bachelor's degree in Business or Supply Chain, with 1-3 years of relevant experience. Strong organizational, multitasking, and Excel skills are essential for success in this role.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field.
• 1–3 years of experience in e-commerce operations or fulfillment.
• Excellent organizational and multitasking skills are required.
• Strong Excel skills and familiarity with e-commerce tools.
• Detail-oriented, proactive, and customer-focused.

Responsibilities

• Oversee daily order processing and ensure timely delivery.
• Coordinate with logistics and suppliers for stock and shipment updates.
• Maintain accurate product data, stock levels, and pricing on the website.
• Support customer service with order, refund, and delivery queries.
• Track inventory and flag shortages or delays to management.
• Generate daily, weekly, and monthly reports on operations and KPIs.
• Ensure operational workflows meet internal SLAs and quality standards.

Skills

Organizational skills

Multitasking skills

Excel proficiency

Familiarity with e-commerce tools

Detail-oriented

Customer-focused

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

Excel

Job description

The E-Commerce Operations Coordinator ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics. This role plays a key part in maintaining operational excellence and ensuring timely, accurate fulfillment.

Key Responsibilities:

• Oversee daily order processing and ensure timely delivery.
• Coordinate with logistics and suppliers for stock and shipment updates.
• Maintain accurate product data, stock levels, and pricing on the website.
• Support customer service with order, refund, and delivery queries.
• Track inventory and flag shortages or delays to management.
• Generate daily, weekly, and monthly reports on operations and KPIs.
• Ensure operational workflows meet internal SLAs and quality standards.

• Bachelor’s degree in Business, Supply Chain, or related field.
• 1–3 years of experience in e-commerce operations or fulfillment.
• Excellent organizational and multitasking skills.
• Strong Excel skills and familiarity with e-commerce tools.
• Detail-oriented, proactive, and customer-focused.