Ecommerce Manager

webook.com; Riyadh; On-site; SAR 167,400 - 223,200; Full time

Job summary

A leading e-commerce platform in Saudi Arabia seeks an experienced E-Commerce Manager to oversee all online sales activities. The role includes managing order fulfillment, logistics coordination, and driving sales through strategic planning and execution. Candidates must demonstrate analytical and leadership skills along with fluency in Arabic and English. If you have a Bachelor’s in Marketing or a related field and 5–7 years of relevant experience, we encourage you to apply.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 5–7 years of experience in e-commerce with managerial experience.
• Proficiency in analytics tools and e-commerce platforms.

Responsibilities

• Oversee all e-commerce activities for smooth operations.
• Manage order fulfillment and logistics coordination.
• Own the e-commerce strategy and drive sales through KPIs.

Skills

Strategic planning

E-commerce management

Customer service

Data analysis

Leadership

Bilingual (Arabic and English)

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

E-commerce platforms

Analytics tools

Job description

The E-Commerce Manager will lead webook completion Testimonials on the web. The role combines strategic planning with hands‑on execution, ensuring smooth operations across all online sales channels and alignment with company objectives.

Key Responsibilities:

• Oversee and execute all e‑commerce activities, ensuring the smooth daily operation of online channels.
• Manage day‑to‑day order fulfillment, logistics coordination, and customer service across all platforms.
• Own the e‑commerce strategy, KPIs, and P&L to drive sales and profitability.
• Handle account management of all sales channel partners and vendors.
• Lead workflows for new product setup and listings (strong writing skills in Arabic and English required).
• Ensure content, pricing, and inventory accuracy across the website and marketplaces.
• Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.
• Set up initiatives to deliver engaging customer experiences that drive conversions and retention.
• Gather and analyze data from analytics, customer feedback, and competitor research to identify growth opportunities.
• Manage product forecasting to align supply with customer demand.
• Oversee stock delivery accuracy for all new product launches.
• Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance.
• Stay updated on e‑commerce trends, technologies, and best practices.

Qualifications:

• Bachelor’s degree in Marketing, Business, or related field.
• 5–7 years of experience in e‑commerce, with at least 2 years in a managerial role.
• Strong analytical, commercial, and leadership skills.
• Proficiency with e‑commerce platforms, analytics tools, and performance tracking.
• Excellent written and verbal communication skills in both Arabic and English.