E-commerce Key Account Manager

Ferrero; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Job summary

Ferrero is seeking an E-commerce Key Account Manager to lead end-to-end e-commerce strategy across online platforms. You will drive growth by optimizing assortment, visibility, and launches, while building deep relationships with major e-retailers and ensuring best-in-class execution.

You will coordinate with Marketing, Trade Marketing, and Supply Chain to balance volume and profitability, plan promotional activities, and manage pricing and discounts for sustainable business results.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• 3 to 5 years of experience in E-commerce, Key Account Management, Digital Commerce, or Sales.

Responsibilities

• Define and implement customer-specific strategies that align with e-commerce objectives and Ferrero's priorities.
• Identify growth opportunities across assigned accounts and drive category leadership through assortment and visibility.
• Develop and maintain strong relationships with key e-commerce customers.
• Manage trade investments, promotional ROI, pricing and discount strategies for profitability.
• Plan and execute online promotions throughout the year, including Ramadan, White Friday, and peak periods.
• Collaborate with Marketing, Trade Marketing, Supply Chain, and Finance to deliver integrated e-commerce solutions.

Skills

E-commerce experience

Key account management

Education

Bachelor’s degree in Business Administration/Marketing/Commerce

Job description

About the Role:

The E-commerce Key Account Manager will be responsible for developing and executing the end-to-end e-commerce strategy to drive sustainable sales growth, market share, and profitability across all online platforms. This role will lead the digital channel transformation, strengthen partnerships with key e-retailers, and ensure best-in-class execution across content, pricing, promotions, and supply chain.

Main Responsibilities:

You will be responsible for defining and implementing customer-specific strategies that align with the overall e-commerce channel objectives and Ferrero's business priorities. Through a deep understanding of your customers and the market landscape, you will identify growth opportunities across assigned accounts and drive category leadership by optimizing assortment, enhancing online visibility, and successfully executing innovation launches. You will develop and maintain strong, collaborative relationships with key e-commerce customers. By regularly reviewing customer performance and ensuring alignment with Ferrero's commercial principles, you will foster mutually beneficial partnerships that support sustainable growth and long-term value creation. You will play a key role in driving profitable business growth by effectively managing trade investments, evaluating promotional return on investment, and implementing appropriate pricing and discount strategies. Your focus will be on balancing volume growth with profitability objectives to maximize business performance. You will lead the planning and execution of online promotional activities throughout the year, including key commercial moments such as Ramadan, White Friday, and other seasonal peak periods. Working closely with Marketing and Trade Marketing teams, you will ensure that campaigns are seamlessly activated and aligned with broader business objectives. You will also monitor promotional performance and leverage data and insights to continuously enhance future plans and outcomes. You will collaborate closely with Supply Chain teams to ensure excellent product availability and optimal inventory management across all assigned customers. By actively monitoring demand forecasts and inventory levels, you will help mitigate stock-out and overstock risks while supporting efficient order fulfillment and a positive customer experience. As a cross-functional leader, you will work in close partnership with Finance and Supply Chain teams to deliver integrated and effective e-commerce solutions. Through strong stakeholder management and collaboration, you will ensure the successful execution of channel initiatives, maintain alignment across functions, and contribute to the achievement of both channel and company goals.

About You:

You possess a bachelor’s degree in Business Administration, Marketing, Commerce, or a related field, along with 3 to 5 years of experience in E-commerce, Key Account Management, Digital Commerce, or Sales, preferably within the FMCG industry. You possess strong commercial and analytical capabilities, with a proven ability to drive sales growth, manage key e-commerce customers, and deliver profitable business results. Experience in promotional planning, revenue management, trade investments, and cross-functional collaboration is highly valued. You possess excellent communication, stakeholder management, and negotiation skills, with the ability to work effectively in a fast-paced and dynamic business environment.

What We Offer:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here.