DODO Manager

Tas'Helat Marketing Co. (Fuel Stations Chain); Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

Tas'Helat Marketing Co. is seeking a DODO Fuel Retail Manager to oversee fuel stations in the Riyadh Region. This role involves monitoring station operations, ensuring compliance with safety and service standards, and guiding dealers in daily activities. Ideal candidates will have 5-8 years of relevant experience, a bachelor's degree, and strong communication skills. Regular station visits are required, and a valid driving license is mandatory. Competitive salary and benefits package offered.

Qualifications

• 5-8 years of experience in fuel retail operations, site supervision, sales, or customer service.
• Experience in dealer-operated station environments is preferred.
• Practical understanding of operational SOPs, forecourt activities, and customer handling.

Responsibilities

• Monitoring daily station activities to ensure service delivery meets company standards.
• Ensure that the Dealer and staff follow all safety rules, HSEQ standards, and emergency procedures.
• Provide guidance on safe fuel handling, unloading procedures, and emergency readiness.
• Coordinate with the supply chain team to ensure the Dealer receives timely fuel deliveries.
• Ensure the Dealer adheres to company policies, contractual obligations, and operational standards.

Skills

Communication & Interpersonal Skills

Finance & Documentation Understanding

Education

Bachelor’s degree in business administration, Management, Marketing, Engineering, or related field

Tools

MS Office

Job description

Job Summary

The DODO Fuel Retail Manager is responsible for monitoring and guiding the operational performance of dealer-operated fuel stations to ensure compliance with company standards, service expectations, safety requirements, and brand reputation guidelines.

While operational control remains fully with the Dealer, the DODO Manager plays a supervisory and advisory role to ensure that daily station activities align with company SOPs, HSEQ rules, customer service standards, and fuel supply chain requirements.

The role provides professional guidance to the Dealer and station team on day-to-day operations, safety practices, housekeeping, customer service, branding, wet stock control, and business profitability improvements. The DODO Manager highlights any deviations from company policy, identifies operational risks, and escalates serious concerns to management when needed. Additionally, the role coordinates with the Finance Department to track payment mechanisms, reconcile dealer accounts, and ensure smooth financial transactions between the dealer and the company.

The DODO Manager does not take responsibility for operational tasks directly controlled by the Dealer but ensures that company interests, brand image, and service quality are protected through continuous monitoring, reporting, and operational guidance.

Key Responsibilities

Monitoring of Daily Operations

• The DODO Manager is responsible for meeting all assigned KPIs in line with company performance standards.
• Monitor daily station activities to ensure service delivery meets company standards and policies.
• Observe forecourt operations, staff behavior, housekeeping, and overall station readiness.
• Identify operational gaps and advise the Dealer on areas requiring improvement.

Safety & HSEQ Compliance Guidance

• Ensure that the Dealer and staff follow all safety rules, HSEQ standards, and emergency procedures.
• Highlight hazardous conditions, unsafe practices, or regulatory non‑compliance.
• Provide guidance on safe fuel handling, unloading procedures, and emergency readiness.

Guidance on Operational Procedures

• Advise the Dealer on SOPs, operational workflows, customer service standards, and quality compliance.
• Support the implementation of company procedures without taking over dealer responsibilities.
• Monitor brand image, signage, lighting, uniforms, and service quality.

Wet Stock Monitoring & Loss Control Support

• Review wet stock records, reconciliation practices, and stock variance trends.
• Provide guidance on acceptable tolerance levels, daily dipping, and delivery checks.
• Highlight abnormal gains/losses and elevate serious discrepancies to the company.

Fuel Supply Chain Support

• Coordinate with the supply chain team to ensure the Dealer receives timely fuel deliveries.
• Advise the Dealer on delivery procedures, documentation, and safe unloading.
• Report supply issues, delays, or product quality concerns to the company.

Monitoring Of Company Policies & Brand Protection

• Ensure the Dealer adheres to company policies, contractual obligations, and operational standards.
• Identify and report any violations affecting brand reputation, customer experience, or compliance.
• Protect the company’s brand image through continuous supervision and reporting.

Coordination With Finance

• Liaise with the Finance Department to track payment mechanisms between the Dealer and the company.
• Follow up on outstanding payments, account reconciliation, and credit status.
• Communicate financial discrepancies or collection issues to the respective departments.

Reporting & Escalation

• Prepare regular station audit reports, operational assessments, and compliance checklists.
• Highlight issues that fall outside company policy or operational standards.
• Escalate repeated non‑compliance or serious risks to senior management.

Relationship Management

• Build professional, supportive relationships with the Dealer and station staff.
• Act as the primary company representative for operational guidance and issue resolution.
• Ensure communication between the station and the company flows smoothly.

Respect for Dealer Operational Ownership

• Avoid interference in tasks fully controlled by the Dealer (staff management, cash handling, hiring, etc.).
• Maintain advisory and monitoring role only, respecting Dealer’s operational independence.
• Ensure all recommendations support compliance, customer service, and brand standards.

Qualification

• Bachelor’s degree in business administration, Management, Marketing, Engineering, or a related field.
• Additional training in HSEQ, Retail Operations, or Customer Service is an advantage.

Professional Experience

• 5-8 years of experience in fuel retail operations, site supervision, sales, or customer service.
• Experience in dealer‑operated station environments is preferred. Practical understanding of operational SOPs, forecourt activities, and customer handling.
• Previous involvement in safety practices, wet stock monitoring, or station audits is an advantage.

Skills

• Communication & Interpersonal Skills
• Finance & Documentation Understanding

Other Requirements

• Must be willing to visit stations regularly (field‑based role).
• Valid driving license (mandatory).
• Willing to work flexible hours based on operational needs.
• Basic proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to learn company systems (ATG reports, POS readings, internal portals).