Dispatcher

Jadeer Logistics; Jeddah; On-site; SAR 89,000 - 134,000; Full time

Job summary

Jadeer Logistics in Jeddah, Saudi Arabia, is seeking a Dispatcher to coordinate driving staff and third‑party providers for all outbound and inbound shipments. You will route orders according to local and offshore route guidelines and set delivery priorities to meet client needs.

The role requires refining routing methods, using ERP systems, GPS and real‑time tracking, and maintaining accurate dispatch logs.

Qualifications

• Minimum of High School Certificate.
• Local Driving License.
• 2-3 years field experience in distribution and transportation.

Responsibilities

• Identify routing trends for cost design (Local and Offshore).
• Suggest routing method improvements and ERP/gear usage (Road maps, GPS, Real-time tracking).
• Review delivery orders to select routes based on destination, shipment size and timing.
• Control driver, truck, and route productivity; schedule loads to minimize use of third-party drivers.
• Schedule shipments to ensure compliance with On-Time Delivery (OTD) regulations and company policy.
• Prepare and maintain Daily Delivery Reports (DDR) with deviations and fleet performance.

Skills

Logistics & distribution experience

Customer service

Communication skills

Route planning

Transportation concepts

Process optimization

Education

High School diploma

Tools

ERP software

Job description

Basic Function

As Dispatcher in Jadeer logistics you will be responsible for the directing and coordination activities of driving staff and third-party driver service providers for all outbound/inbound shipments. He will route all outgoing/incoming good orders according to pre-existing route guidelines (local and offshore destinations) as well as establishing priorities and schedule deliveries in a manner consistent with the set forth business/client demands.

Duties And Responsibilities

• Support in identifying routing trends and frequency for cost design purposes (Local and Offshore)
• Suggest developments and enhancements to the routing methodology and used computer applications/ERP and gear (Road maps, GPS, Real-time tracking, and re-routing)
• Review delivery orders to select the correct route/fleet based on the destination, shipment size and customer time requirements as well as other particular technical needs for each delivery address.
• Control driver, truck, and route productivity by ensuring that each truck carries a full load; Schedule loads to minimize the use of third-party drivers.
• Select specific trucks for each route based on volume and equipment availability.
• Develop a sufficient number of picking routes for warehouse/yard/terminal staff.
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.
• Maintain road net data base customer locations, time windows and other information as directed.
• Investigate business/Client complaints regarding lost or damaged goods or shortages in shipment to determine responsibility in the DDR – Daily Delivery Report.
• Schedule shipments to ensure compliance with OTD (On-Time Delivery) regulations and company policy. Ensure that all OTD regulations are enforced.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met.
• Perform routine filing and maintenance of records.
• Provide DDR – Daily delivery Report with deviations on missed, damaged, corrupted deliveries, and the fleet performance.

Others

• Attends Management meetings as required.
• Undergoes monthly performance review by the line manager.

Education And Qualification

• Minimum of High School Certificate.
• Local Driving License.

Professional Experience

• 2 -3 Year Filed experience in the distribution and transportation industry.

Skills And Attributes

• Logistics, Distribution and Transportation Experience.
• Ability to use road maps on computerized systems ERP.
• Ability to provide superior Customer Service.
• Prioritizing and communication skills both orally and in writing.
• Good knowledge of transportation concepts and process optimization.