Director of Asset & Park Application Operations

Qiddiya

Riyadh

On-site

SAR 250,000 - 350,000

Full time

14 days+

Application generator

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Job summary

Qiddiya is seeking a Director of Asset Application Operations to lead the operations, configuration, governance, and continuous availability of asset and park applications across the portfolio. You will oversee Vista, VGS, Maximo, ERD/Yardi, and related platforms to ensure system availability, data accuracy, revenue integrity, and PCI DSS compliance.

The role covers ticketing, guest-facing and leasing applications, and cross-venue integration, ensuring smooth guest experiences and asset

Qualifications

Bachelor's degree in Computer Science, IT, Engineering or related field.
10+ years in asset, park, or ticketing application operations.
ITIL certification or equivalent.
Experience with Maximo and ERD/Yardi.
Experience with Vista and VGS ticketing and POS platforms.
Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
Experience managing major incidents, 24/7 operations, and event readiness.
Experience with QHSE processes, vendor management, and SLA governance.

Responsibilities

Manage day-to-day operations of Vista and VGS ticketing, admission, and POS platforms across Qiddiya venues.
Govern product, pricing, capacity, promotions, and season-pass configurations through change management.
Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
Oversee daily reconciliation of ticketing and POS revenue with Finance.
Ensure PCI DSS compliance for payment processing and cardholder data.
Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support.
Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
Maintain standardized master data for assets, locations, tenants, and contracts.
Coordinate major incident management and event-day operational support with Park Operations.
Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.