Director, Asset Application Operations & Park Systems

Qiddiya Investment Company; Riyadh; On-site; SAR 450,000 - 650,000; Full time

Job summary

Qiddiya Investment Company seeks a Director – Asset Application Operations to manage the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio. This includes Vista, VGS ticketing and POS, Maximo, ERD/Yardi, and all park-related applications to ensure system availability, data accuracy, revenue integrity, and PCI DSS compliance.

The role oversees ticketing, guest-facing, maintenance, leasing, and QHSE application operations

Qualifications

• Bachelor's degree in CS/IT/Engineering; Master's preferred.
• 10+ years of experience in asset, park, or ticketing application operations.
• ITIL certification or equivalent.
• Experience with Maximo and ERD/Yardi.
• Experience with Vista and VGS ticketing and POS platforms.
• Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
• Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
• Experience managing major incidents, 24/7 operations, and event readiness.

Responsibilities

• Manage day-to-day operations of Vista and VGS ticketing, admission, and POS platforms across Qiddiya venues.
• Govern product, pricing, capacity, promotions, and season-pass configurations through change management.
• Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
• Oversee daily reconciliation of ticketing and POS revenue with Finance.
• Ensure PCI DSS compliance for payment processing and cardholder data.
• Lead peak-day and major-event operational readiness, including load testing and command center support.
• Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
• Validate work orders, maintenance schedules, asset hierarchies, and lease transactions.
• Maintain standardized master data for assets, locations, tenants, and contracts.
• Coordinate major incident management and event-day operational support with Park Operations.

Skills

Asset operations

24/7 operations

Incident management

Education

Bachelor's degree in CS/IT/Engineering

ITIL certification

Tools

Maximo

ERD/Yardi

Vista

VGS ticketing & POS

Job description

Qiddiya Investment Company seeks a Director – Asset Application Operations to manage the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio. This includes Vista, VGS ticketing and POS, Maximo, ERD/Yardi, and all park-related applications to ensure system availability, data accuracy, revenue integrity, and PCI DSS compliance.

The role oversees ticketing, guest-facing, maintenance, leasing, and QHSE application operations