Digital Solutions Support Specialist

Scarab Dev; Saudi Arabia; Remote; SAR 120,000 - 180,000; Full time

Job summary

Scarab Dev in Saudi Arabia is seeking an experienced application and platform support professional to ensure smooth operations of deployed digital solutions, monitor performance, and resolve issues promptly.

The role covers L2/L3 support for web and digital platforms, incident management, and collaboration with development teams on fixes and releases, with emphasis on bilingual communication (Arabic and English) and availability for immediate or short-notice engagements.

Qualifications

• Fluency in Arabic and English (written and spoken).
• Experience on large enterprise or government projects preferred.
• Exposure to energy, utilities, or infrastructure domains is an advantage.
• Immediate or short-notice availability preferred.

Responsibilities

• Monitor application performance and system health
• Provide L2/L3 support for web and digital platforms
• Troubleshoot and resolve incidents and service requests
• Coordinate with development teams on bug fixes and enhancements
• Support deployment and release activities

Skills

L2/L3 support

Arabic/English bilingual

Job description

Provide application and platform support for deployed digital solutions, ensuring smooth operations and timely issue resolution.

Experience

4–8 years

Key Responsibilities

• Monitor application performance and system health
• Provide L2/L3 support for web and digital platforms
• Troubleshoot and resolve incidents and service requests
• Coordinate with development teams on bug fixes and enhancements
• Support deployment and release activities

Required Skills

Requirements

• Fluency in Arabic and English (written and spoken)
• Experience on large enterprise or government projects preferred
• Exposure to energy, utilities, or infrastructure domains is an advantage
• Immediate or short-notice availability preferred