Digital Operations Support - Freelance Role

Informagroupplc; Riyadh; On-site; SAR 89,000 - 179,000; Full time

Job summary

Informagroupplc seeks a Digital Operations contingent worker to support peak delivery periods. You will help plan, configure, test, and day-to-day deliver digital platforms used across events, ensuring attendee, exhibitor, speaker and organiser experiences are accurate and smooth.

This 6-month assignment focuses on execution and delivery support. You will collaborate with show teams and suppliers, coordinate inputs, perform quality checks, and help manage multiple events across workstreams

Qualifications

• Experience in digital operations or event technology delivery.
• Hands-on rollout and operational support of SaaS platforms.
• Ability to coordinate inputs, timelines and stakeholders.
• Comfort with fast-paced delivery and cross-functional teamwork.

Responsibilities

• Support end-to-end setup, configuration, and delivery of digital event platforms.
• Coordinate inputs with internal teams and suppliers to meet timelines.
• Provide onboarding, user guidance and basic troubleshooting for stakeholders.
• Carry out quality checks, issue tracking and readiness reviews for launches.
• Assist with collecting usage data and documenting improvement opportunities.

Skills

Digital operations

Project coordination

Stakeholder communication

Training & support

Education

Bachelor's degree in Business/IT/related

Tools

Project management tools

Event platforms

Job description

As a Digital Operations contingent worker, you will provide hands‑on support to the team during a period of increased delivery workload. You will assist with the planning, setup, configuration, testing, and day‑to‑day delivery of digital platforms used across our events, helping ensure that attendee, exhibitor, speaker, and organiser experiences are set up accurately and delivered smoothly.

This is a 6 month assignment, with potential to extend, focused on execution and delivery support. You will work closely with internal show teams and external suppliers, coordinate inputs and timelines, complete platform configuration and quality checks, support users where required, and help the Digital Operations team manage multiple events and platform workstreams during a busy delivery period.

Platform Setup & Coordination

Support the end‑to‑end setup, configuration, and delivery of digital event platforms, including attendee‑facing applications, content and session‑management tools, exhibitor solutions, and other supporting event technologies.

Coordinate with internal teams to collect and validate the information, content, data, and requirements needed to configure platforms accurately and on time.

Stakeholder Engagement

Work with show teams as a day‑to‑day delivery contact, providing progress updates, following up on outstanding inputs, and helping resolve routine platform or configuration issues.

Coordinate with relevant business teams and technology suppliers to ensure platform setup and deliverables remain aligned with event requirements and agreed timelines.

Training & Support

Support internal users, speakers, exhibitors, and other stakeholders in understanding and navigating relevant digital platforms where required.

Assist with onboarding, user guidance, platform instructions, and basic troubleshooting to support smooth adoption and usage.

Quality Assurance & Compliance

Carry out functional checks and user‑journey testing to ensure platform configuration, content, data, permissions, and key features are working as expected before launch.

Support issue tracking, follow‑up, and readiness checks in line with agreed delivery standards and event timelines.

Performance Tracking & Reporting

Support the collection of basic usage, delivery, and platform performance information where required.

Capture recurring issues, lessons learned, and improvement opportunities to support smoother delivery across upcoming events.

Preferred Bachelor's degree

Preferred Bachelor's degree in Business, operations, IT, or a related field. Or relevant work experience in the domain

Experience

• Proven experience in digital operations, event technology, digital platforms, project coordination, or a similar delivery‑focused role.
• Hands‑on experience in the rollout and ongoing operational support of SaaS platforms, including setup, configuration, testing, user onboarding, issue coordination, and day‑to‑day platform support.
• Practical experience or working knowledge across digital platforms, including: Event applications, content/session management platforms, exhibitor or attendee platforms, registration‑related tools, or similar event technologies.
• Basic understanding of websites, CMS platforms, data flows, and system integrations is beneficial.
• Strong coordination skills with the ability to manage multiple tasks, deadlines, and stakeholder inputs while maintaining attention to detail.
• Comfortable working in a fast‑paced delivery environment and adapting quickly to changing event priorities.
• Good communication and interpersonal skills, able to work effectively with cross‑functional teams.
• Familiarity with project management tools and event technology platforms is a plus.
• Experience working in the events and/or media industry is a plus.

Please note this is a temporary, 6 month role, with an ideal start date at the end of October.

We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability‑friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.