Digital Adoption & Communications Strategist

Brainlake; Riyadh; On-site; SAR 408,000 - 654,000; Full time

Job summary

Brainlake seeks a senior Digital Adoption & Communications Strategist to drive adoption of a major transformation in the UAE. You will analyze audiences, craft messaging, and define channel strategies spanning digital, social, and owned platforms.

The role combines strategy, hands-on analysis, and workshops with senior stakeholders, delivering executive-ready roadmaps and clear recommendations for activation and retention. On-site UAE work with flexible collaboration.

Qualifications

• 6+ years of relevant experience across digital adoption, strategic communications, digital marketing strategy, customer experience, or related disciplines.
• Proven experience developing digital adoption strategies that move users from awareness through activation, engagement, repeat usage and retention.
• Strong experience translating digital product and programme into messaging and activation plans.

Responsibilities

• Review existing marketing, communication, engagement approaches, channels, campaigns, and assets to identify gaps and opportunities.
• Analyze market trends, audience behaviours, and the wider communications landscape.
• Translate personas and user segments into communication-relevant audience groups.
• Define and prioritise audience segments based on adoption objectives.
• Develop a multi-phase digital adoption strategy covering pre-launch awareness, launch activation, post-launch engagement, repeat usage, and long-term retention.
• Define the appropriate channel strategy and channel mix across digital, social, owned, platform, and ecosystem channels.
• Develop audience-specific value propositions, messages, reasons-to-believe, calls-to-action, and messaging principles.
• Define campaign and activation approaches tailored to different audiences, services, and rollout phases.
• Develop integrated communications and activation roadmaps with waves, moments, sequencing and stakeholder activities.
• Ensure communications align with the actual customer journey and service experience.
• Coordinate messaging and activation across multiple stakeholders and ecosystem partners.
• Define adoption KPIs across awareness, reach, engagement, traffic, activation, conversion, repeat usage, and retention.
• Connect communications performance with broader product and adoption objectives.
• Plan and facilitate workshops with senior stakeholders to develop segmentation, messaging, channel, campaign, and adoption strategies.
• Turn complex research into clear strategic recommendations, frameworks, roadmaps, and executive-level presentations.

Skills

Digital adoption

Strategic communications

Audience segmentation

Messaging frameworks

Workshop facilitation

Executive storytelling

Campaign strategy

Job description

We're looking for an experienced Digital Adoption & Communications Strategist to support a major digital transformation programme in the UAE.

This role sits at the intersection of digital adoption, strategic communications, customer experience, audience strategy, and campaign planning.

You'll be responsible for understanding how different audiences engage with digital services, identifying what drives or prevents adoption, and developing the strategies, messaging, channels, and activation approaches needed to move users from awareness to activation, engagement, repeat usage, and long-term retention.

You'll work closely with senior stakeholders, product and experience teams, communications teams, and delivery partners to ensure communications and adoption activities are aligned with the actual digital service experience.

This is a senior, hands-on role. You'll be expected to conduct analysis, facilitate workshops, develop strategic frameworks, and produce clear, executive-ready deliverables.

The role requires predominantly on-site work in the UAE, with flexibility for off-site working when required.

What You'll Do

• Review existing marketing, communication, engagement approaches, channels, campaigns, and communication assets to identify gaps and opportunities
• Analyze market trends, relevant benchmarks, audience behaviours, and the wider communications landscape
• Translate personas and user segments into communication-relevant audience groups
• Identify audience needs, behaviours, motivations, communication preferences, and barriers to digital adoption
• Define and prioritize audience segments based on adoption objectives
• Develop a multi-phase digital adoption strategy covering pre-launch awareness, launch activation, post-launch engagement, repeat usage, and long-term retention
• Define the appropriate channel strategy and channel mix across digital, social, owned, platform, and ecosystem channels
• Develop audience-specific value propositions, key messages, reasons-to-believe, calls-to-action, and messaging principles
• Define campaign and activation approaches tailored to different audiences, services, and rollout phases
• Develop integrated communications and activation roadmaps, including campaign waves, key moments, sequencing, dependencies, and stakeholder activities
• Ensure communications and engagement strategies align with the actual customer journey and service experience
• Coordinate messaging and activation approaches across multiple stakeholders and ecosystem partners
• Define adoption KPIs across awareness, reach, engagement, traffic, activation, conversion, repeat usage, and retention
• Connect communications performance with broader product and adoption objectives
• Plan and facilitate workshops with senior stakeholders to develop and validate segmentation, messaging, channel, campaign, and adoption strategies
• Turn complex research, analysis, and stakeholder inputs into clear strategic recommendations, frameworks, roadmaps, and executive-level presentations

You're Our Match If You Have

• 6+ years of relevant experience across digital adoption, strategic communications, digital marketing strategy, customer experience, or related disciplines
• Proven experience developing digital adoption strategies that move users from awareness through activation, engagement, repeat usage and retention
• Strong experience translating digital product and programme …..
• Strong experience with audience segmentation, personas, behavioural insights, and adoption barriers
• Proven ability to develop messaging frameworks and audience-specific value propositions
• Experience developing integrated channel strategies across digital, social, owned, platform, and ecosystem channels
• Strong campaign strategy and activation experience across pre-launch, launch, and post-launch stages
• Good understanding of customer experience and journey thinking, particularly how communications connect with the wider service experience
• Experience conducting market, landscape, competitor, and communications analysis
• Ability to translate strategy into practical, sequenced communications and activation roadmaps
• Strong understanding of digital adoption analytics and performance measurement
• Strong workshop facilitation skills and confidence leading sessions with senior stakeholders
• Excellent executive communication, presentation, and storytelling skills
• Strong understanding of digital products, platforms, services, and product launches
• Experience working across complex stakeholder environments and coordinating multiple teams or organizations
• Experience working on large-scale digital transformation or public-service programmes in the UAE/GCC is highly preferred
• Arabic and English bilingual capability is highly preferred
• Comfortable working predominantly on-site in the UAE

What are you waiting for?

YALLA!