Dermatology Front Desk Coordinator

Apex Skin; Medina; On-site; SAR 77,000 - 88,000; Full time

Job summary

Apex Skin is seeking a Medical Receptionist to provide front-office support and ensure smooth patient flow in a fast-paced dermatology clinic located in Northeast Ohio. You will greet and check in patients, verify insurance, schedule appointments, handle payments, and assist with administrative tasks to support clinical operations.

The ideal candidate demonstrates strong communication, attention to detail, and a patient-focused approach.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexibility and adaptability.
• Customer service mindset with professionalism and patient focus.
• Excellent time management and organizational skills.
• Attention to detail and accuracy.
• Proficiency in basic computer applications and scheduling systems.
• Knowledge of medical terminology.
• Word processing and data entry skills.
• Bachelor's degree or equivalent experience in a relevant field preferred.
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus).
• Certification as a Medical Receptionist preferred, or willingness to obtain certification.

Responsibilities

• Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.
• Maintain knowledge of insurance plans, terminology, and verification processes.
• Provide exceptional customer service while greeting, checking in, and assisting patients.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.
• Maintain and update patient accounts, including personal and financial information.
• Record and collect payments; process third-party claims; and follow revenue procedures accurately.
• Ensure confidentiality and protection of all patient information.
• Follow established policies and procedures and alert leadership to needed changes.
• Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.
• Support team operations and contribute to collective goals.
• Monitor office supply levels, anticipate needs, and place orders as required.
• Keep reception and waiting areas cleaned, organized, and patient-ready.
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.
• Enter insurance data with accuracy and without errors.
• Call and document communication with patients who cancel or no-show.
• Verify patient insurance coverage with accuracy.
• Balance and close out collections at end of day.
• Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Communication skills

Multitasking

Flexibility

Customer service

Time management

Attention to detail

Computer proficiency

Medical terminology

Data entry

Education

Bachelor's degree or equivalent

2+ years medical receptionist experience

Medical receptionist certification (preferred)

Tools

ECW EMR

Scheduling software

Job description

Apex Skin is seeking a Medical Receptionist to provide front-office support and ensure smooth patient flow in a fast-paced dermatology clinic located in Northeast Ohio. You will greet and check in patients, verify insurance, schedule appointments, handle payments, and assist with administrative tasks to support clinical operations.

The ideal candidate demonstrates strong communication, attention to detail, and a patient-focused approach.