Customer Success Operations - Remote

YO AI Labs; Jeddah; À distance; SAR 337 000 - 487 000; Plein temps

Résumé du poste

YO AI Labs is seeking an experienced Sales / Revenue / CS Operations Expert for a remote contractor role. You will optimize CRM workflows, ensure data accuracy, and drive reporting across SaaS environments.

In this position, you will configure CRM platforms (Salesforce, HubSpot) and manage revenue tools such as quoting and billing. Strong communication and problem-solving are essential.

Join a fast-paced team and help scale revenue operations with clear guidelines and documentation.

Qualifications

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.

Responsabilités

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Connaissances

CRM configuration

Data reporting

Workflow management

Operational judgment

Communication

Problem-solving

4+ years experience

Outils

Salesforce

HubSpot

Quoting tool

Billing system

Description du poste

Sales / Revenue / CS Operations Expert

Job Type: Contractor
Location: Remote

Role Overview

We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.

Key Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Requirements

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.