Customer Success & Sales Associate

Sanabil Studio; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Sanabil Studio in Riyadh, Saudi Arabia, is seeking a proactive Customer Success & Sales Associate to support the interior design team through the sales journey. You will nurture relationships, follow up on proposals, and ensure a seamless handover from first contact to signed projects.

You will engage with designers, CX, and marketing to maximise conversions, identify upsell opportunities, and deliver an exceptional customer experience across calls, messages, and meetings.

Qualifications

• Excellent spoken and written English and Arabic required.
• Proven sales mindset with experience in objection handling and upselling.
• Strong track record of building trust and long-term customer relationships.

Responsibilities

• Follow up after proposals and negotiations to close deals.
• Be primary contact for customers throughout the sales journey.
• Identify upsell opportunities and maximize project value.
• Join and sometimes lead customer meetings with design and marketing teams.
• Maintain CRM with all customer interactions and updates.
• Meet sales and conversion targets while delivering outstanding service.

Skills

Bilingual English/Arabic

CRM experience

Negotiation

Objection handling

Upselling

Customer relations

Cross-functional collaboration

Tools

CRM software

Job description

Sanabil Studio is a venture builder that blends industry expertise, technology, and startup know-how to turn bold ideas into real businesses. We take concepts from zero to launch, and when a venture proves its potential, we back it with seed funding and hands-on support to help it scale.

At Revie, we believe great design combines technology with human understanding. We use smart tools to simplify the interior design and execution process, but what truly sets us apart is our attention to detail and focus on each client’s needs.

We are an interior design and execution company in Riyadh, helping you transform your space from concept to reality, from planning and design to execution and furnishing. Our team of interior designers and contractors ensures high-quality delivery at every stage, with a clear and structured experience from start to finish.

About The Role

We’re looking for a highly proactive, customer-focused Customer Success & Sales Associate to support our Interior Design team throughout the sales journey.

This role is responsible for building strong relationships with customers, following up after proposals and negotiations, increasing conversion rates, and identifying upselling opportunities. You’ll work closely with our designers, CX, and marketing teams to ensure every qualified customer receives an exceptional experience from the first conversation until the project is signed.

THE ROLE:

• Own customer follow-ups after proposals and negotiations.
• Build strong relationships with customers and become their primary point of contact throughout the sales journey.
• Understand customer concerns, answer questions, and confidently handle objections.
• Convert qualified opportunities into signed projects.
• Identify upselling opportunities and maximize project value.
• Join meetings with Interior Designers and occasionally lead customer meetings when needed.
• Qualify new inbound leads when required.
• Work closely with the Design, CX, and Marketing teams to ensure smooth communication and handovers
• Keep all customer interactions updated in the CRM.
• Meet sales and conversion targets while delivering an outstanding customer experience.

THE PROFILE: You’re probably a fit if...

• You have excellent spoken and written English and Arabic; strong communication in both languages is essential.
• You are a confident communicator who enjoys speaking with customers over calls, WhatsApp, and video meetings.
• You have a strong sales mindset with proven experience in objection handling, negotiation, and upselling.
• You naturally build trust and long-term relationships with customers.
• You are a collaborative team player who communicates proactively and enjoys working cross-functionally.
• You are a quick learner who can become independent with new tools and processes.
• You are highly organized, with strong follow-up skills and attention to detail.
• You are comfortable using CRMs and digital tools. Bonus: 2+ years in Sales, Customer Success, Account Management, or Business Development; experience in high-value or consultative sales; experience in Interior Design, Architecture, Furniture, Real Estate, or Home Improvement is a plus.

WHAT SUCCESS LOOKS LIKE:

• Build strong relationships with customers and designers.
• Follow up consistently and professionally.
• Improve proposal-to-sign conversion rates.
• Identify and close upsell opportunities.
• Work independently with minimal supervision.
• Be recognized as someone who communicates well across teams and contributes positively to the company culture.