Customer Success Executive B2B Accounts

Urban Ridge Supplies; Eastern Province; On-site; SAR 180,000 - 210,000; Full time

Job summary

Urban Ridge Supplies is seeking a Customer Success Executive for B2B accounts in the Commercial Department. The role focuses on handling customer inquiries, coordinating account activities, and supporting sales reporting to drive business growth.

The position requires strong CRM management, timely follow-ups, and collaboration with Commercial, Operations and Finance to ensure customer satisfaction and opportunity progression.

Responsibilities

• Manage customer inquiries and follow up on potential business opportunities
• Maintain and update all leads, opportunities, meetings, follow-up actions and customer communications in CRM
• Coordinate customer meetings, site visits and account follow-up activities
• Follow up with customers on submitted quotations, pending decisions and renewals
• Support the development of key accounts and identify upselling and cross‑selling opportunities
• Coordinate internally with Commercial, Operations and Finance to ensure timely response to customer requirements
• Support account continuity and maintain regular communication with assigned customers
• Escalate any customer operational or coordination issues affecting opportunity progress or account continuity
• Assist in preparing the Sales Pack and related monthly reporting inputs
• Ensure full compliance with CRM discipline and reporting requirements

Job description

Position Title

Customer Success Executive B2B Accounts Department Commercial Department Bonded Zone Reports To Senior Business Development Manager

Job Purpose

To support business growth and customer relationship management by handling customer inquiries, following up on business opportunities, maintaining CRM discipline, coordinating account activities and supporting sales reporting in line with the approved department structure.

Key Responsibilities

• Manage customer inquiries and follow up on potential business opportunities
• Maintain and update all leads, opportunities, meetings, follow-up actions and customer communications in CRM
• Coordinate customer meetings, site visits and account follow-up activities
• Follow up with customers on submitted quotations, pending decisions and renewals
• Support the development of key accounts and identify upselling and cross‑selling opportunities
• Coordinate internally with Commercial, Operations and Finance to ensure timely response to customer requirements
• Support account continuity and maintain regular communication with assigned customers
• Escalate any customer operational or coordination issues affecting opportunity progress or account continuity
• Assist in preparing the Sales Pack and related monthly reporting inputs
• Ensure full compliance with CRM discipline and reporting requirements

Role Boundaries

The role does not include approval of discounts, special rates or non‑standard terms. All quotations and contractual matters shall remain under the Commercial function and required approval process. The role shall focus on customer follow‑up, account coordination, business opportunity support and CRM management.

Expected Deliverables

• Weekly updated pipeline and account follow‑up status
• Key customer meetings and follow‑up log
• Top blockers affecting opportunities or account continuity
• Monthly Sales Pack inputs including pipeline movement
• Won/lost opportunities and reasons
• Key account updates
• New opportunities and expected business volume