Customer Service Specialist

Ninja ?? نينجا; Riyadh; On-site; SAR 45,000 - 89,000; Full time

Job summary

Ninja is seeking a Customer Service Agent to be the frontline representative, delivering outstanding support to customers across phone, email, and chat channels.

You will resolve issues related to orders and product information, document interactions in the CRM, collaborate with other departments, and participate in training to enhance service skills and customer satisfaction. The role requires strong communication and a customer-centric mindset.

Qualifications

• Previous experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Proficiency with customer service software and CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor
• Assist customers with issues regarding orders, product information, and service-related queries
• Listen to customers' concerns and provide effective solutions in a timely manner
• Document customer interactions accurately and maintain up-to-date records in the CRM system
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Collaborate with other departments to address customer needs and improve service delivery
• Participate in training sessions to enhance product knowledge and service skills
• Contribute feedback and ideas to improve the customer service process

Skills

Customer service experience

Excellent communication

CRM proficiency

Teamwork

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Job Title: Customer Service Agent

As a Customer Service Agent at Ninja, you will be the frontline representative, dedicated to providing outstanding support to our customers. You will handle inquiries, resolve issues, and ensure a positive customer experience across all interactions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor
• Assist customers with their issues regarding orders, product information, and service-related queries
• Listen to customers' concerns and provide effective solutions in a timely manner
• Document customer interactions accurately and maintain up-to-date records in the CRM system
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Collaborate with other departments to address customer needs and improve service delivery
• Participate in training sessions to enhance product knowledge and service skills
• Contribute feedback and ideas to improve the customer service process

Requirements

• High school diploma or equivalent; a bachelor's degree is a plus
• Previous experience in a customer service role, preferably in a fast-paced environment
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a customer-centric mindset
• Proficiency in using customer service software and CRM systems
• Ability to work independently and as a part of a team
• Willingness to learn and adapt to new processes effectively