Customer Service Executive

The Professionals; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading company in Riyadh is seeking a Customer Service Manager to oversee client communications and manage leads for their products. The ideal candidate will have 3-5 years of experience in B2B customer service, strong communication skills, and the ability to thrive in a high-pressure environment. This role involves maintaining customer relationships, managing inquiries, and collaborating with various departments to ensure service excellence.

Qualifications

• 3-5 years of experience in managing corporate customers and B2B customer service.
• Proven track record in customer service, corporate customer service preferred.

Responsibilities

• Oversee and manage daily influx of leads for specific products.
• Handle client communication and provide information about service offerings.
• Maintain detailed records of inquiries and ensure follow-up.

Skills

Customer-oriented

Strong communication skills

Interpersonal skills

Active listening

Multitasking

Time management

Education

Graduate

Job description

Responsibilities:

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education:

Graduate

Work Experience:

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements:

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.