Customer Service And Sales Representative

Skatch inc.; Riyadh; On-site; SAR 85,000 - 140,000; Full time

Job summary

LordOil is seeking an energetic sales/customer service professional to respond to inquiries within 5 minutes, understand customer needs, and close sales within 10 minutes using payment links or offers. You will handle after‑sales support, including returns, and report weekly closure metrics.

The ideal candidate has a 2–4 year background in customer service or sales, a Bachelor’s degree in a related field, and fluent Arabic (English is a plus). This role is on-site in Saudi Arabia.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 2–4 years of experience in Customer Service or Sales (beauty or e-commerce preferred).
• Excellent communication and persuasion skills.
• Fluent Arabic speaker; English is a plus.

Responsibilities

• Respond to customer inquiries across all channels within 5 minutes.
• Understand customer needs and offer tailored product solutions.
• Close sales within 10 minutes using payment links or special offers.
• Follow up until the order is completed.
• Handle after-sales support, including returns and complaints.
• Submit weekly reports on sales closures and customer insights.

Skills

Customer service

Sales

Communication

Persuasion

Arabic language

English (basic)

Education

Bachelor’s degree in Business/Marketing or related field

Job description

Are you passionate about helping customers while achieving sales targets? Join LordOil and be part of a fast-growing e-commerce team!

Responsibilities

• Respond to customer inquiries across all channels within 5 minutes.
• Understand customer needs and offer tailored product solutions.
• Close sales within 10 minutes using payment links or special offers.
• Follow up until the order is completed.
• Handle after-sales support, including returns and complaints.
• Submit weekly reports on sales closures and customer insights.

What We’re Looking For

• Bachelor’s degree in Business, Marketing, or a related field.
• 2-4 years of experience in Customer Service or Sales (preferably in beauty or e-commerce).
• Excellent communication and persuasion skills.
• Fluent Arabic speaker (English is a plus).
• Friendly, sales-driven, and customer-focused attitude.

Performance Goals & Incentives