Customer Service

Imploy; Riyadh; On-site; SAR 36,000 - 60,000; Full time

Job summary

Imploy is seeking a Customer Service Representative in Riyadh to receive and manage maintenance requests, provide timely updates, and ensure adherence to approved policies and procedures.

You will forward requests to the relevant team, follow up until closure, and maintain clear communication with customers throughout the process, applying patience and strong interpersonal skills in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in customer service.
• Experience in receiving and following up on maintenance requests is preferred.
• Strong patience and ability to work under pressure.
• Good communication and follow-up skills.

Responsibilities

• Receive, register, and accurately document maintenance requests.
• Forward requests to the relevant department or team for action.
• Follow up on maintenance requests until completion and closure.
• Provide appropriate support and updates to customers throughout the process.
• Ensure requests are handled in accordance with approved policies and procedures.

Skills

Customer service

Communication

Follow-up

Patience

Job description

We are looking for a Customer Service Representative to receive and manage maintenance requests, follow up on their progress, and provide appropriate support in accordance with the ministry's approved policies and procedures.

Key Responsibilities

• Receive, register, and accurately document maintenance requests.
• Forward requests to the relevant department or team for action.
• Follow up on maintenance requests until completion and closure.
• Provide appropriate support and updates to customers throughout the process.
• Ensure requests are handled in accordance with approved policies and procedures.

Requirements

• Minimum 1 year of experience in customer service.
• Previous experience in receiving and following up on maintenance requests is preferred.
• Strong patience and ability to work under pressure.
• Good communication and follow-up skills.