Customer Interaction Analyst

Stratos Asia; Remote; SAR 150,000 - 200,000; Full time

Job summary

A digital customer service company seeks Digital Customer Interaction Analysts to evaluate online customer service interactions. This fully remote position offers a flexible schedule, allowing you to assess communication quality and enhance customer engagement. No prior experience is required, as training will be provided. Competitive payment is based on the analyses completed, making this an excellent opportunity for individuals looking to enter the field of customer service evaluation.

Benefits

Competitive pay per completed analysis

Fully remote work

Flexible schedule

Training provided

Responsibilities

• Assess customer interactions via chat, email, and online support channels.
• Provide feedback on response quality, clarity, and effectiveness.
• Identify areas for improvement in digital customer engagement.
• Participate in structured customer service evaluation projects.

Job description

About the Role:

We are looking for Digital Customer Interaction Analysts to evaluate and provide feedback on online customer service interactions. Your insights will help companies improve their communication and enhance customer engagement. This is a remote and flexible opportunity with earnings based on completed analyses.

Responsibilities:

• Assess customer interactions via chat, email, and online support channels
• Provide feedback on response quality, clarity, and effectiveness
• Identify areas for improvement in digital customer engagement
• Participate in structured customer service evaluation projects

What We Offer:

• Competitive pay per completed analysis
• Fully remote work with a flexible schedule
• Opportunities to collaborate with digital support and customer service teams
• No prior experience required, training is provided